MoosfyReviews of moosfy.com

Response from MoosfyMar 11, 2024

Dear Mary, We deeply apologize for any inconvenience caused. Your replacement item was delivered at 2024-03-10 15:38 Have you get your packet yet? In case you need any assistance, please contact us. We truly regret any inconvenience this has caused you and thank you for your understanding.

Response from MoosfyDec 15, 2023

Dear customer, you ordered the shirt on December 11st, and we shipped it on December 12nd. Your parcel has indeed been shipped, and the ETA is December 18th, Please re-check your tracking number. As we said to you, this time is the holiday season and the carrier is too overwhelmed with too many parcels. We urged them to scan your order. We understand the frustration caused by this delay, and we want to assure you that we are diligently working to expedite the process. Regarding your concern about our contact information, I assure you that we are a legitimate business. We value your trust and aim to ensure a positive experience. Thank you for your understanding.

Response from MoosfyDec 13, 2023

Dear Stacy, we are sincerely sorry for the inconvenience caused. We replied to you via the email and we will try our best to solve your issue. Once again, please accept our sincerely apologies. Regards,

Response from MoosfyNov 3, 2023

Dear Customer, We understand your concern and want to reassure you that we've addressed it promptly via email. Please check your inbox, including your spam or promotions folder, for our detailed response, which is designed to assist you with your issue. We sincerely appreciate your patience and hope to provide a positive resolution for you. If you require further assistance or have additional questions, please don't hesitate to reply to the email we've sent. Your satisfaction is of the utmost importance to us, and we're here to support you in any way we can. Thank you so much!

Response from MoosfySep 7, 2023

Dear customer, We are sorry for any inconvenience caused. We sent you email to inform the delayed shipment because of the overloaded status of carrier and the terrible weather also. We know it's very frustrated but we tried our best to urge the carrier and rushed them to prioritize your order. About the quality of the product, please send us the photo or video clip of it so we can check and sort out your case. Once again, we are sorry for any inconvenience caused!

Response from MoosfySep 6, 2023

Hi Jennifer, we are sorry for any inconvenience caused. However, we checked your order and saw that your original order was lost at first and then we manufactured and reshipped a new one to you, it was delivered. To clarify things here, we must say that we wrote in the description of the reward jar your bought that "Each jar does not include wooden stand base and magnet". In case you want to re-order a new jar with magnet, please check your email to receive the discount code from us. We thank you for your kind understanding!

Response from MoosfyApr 4, 2023

Dear Jennifer Picard, We are very sorry for the shopping experience you have had We have reaching out to you via our support email: [email protected] Please check your email so we can resolved this together Thank you, Jane

Response from MoosfyMar 31, 2023

I'm Jane from Moosfy's Customer Service team. We sincerely apologize for any inconvenience caused to you. We have reaching out to you via our support email: [email protected] Please check your email so we can resolved this together. Thank you,