Moon Mother Hemp CompanyReviews of moonmotherhemp.com

Response from Moon Mother Hemp CompanyMay 8, 2025

We appreciate you taking the time to rate us despite the fact that you have never purchased anything from us nor contacted us for any reason. We hope you are satisfied in lowering our trust rating just because you do not like CBD. Have a nice day.

Response from Moon Mother Hemp CompanyApr 28, 2021

Hi Nora, Thank you so much for taking the time to share your experience with us! We are sorry to hear that you did not achieve the desired results and we would be more than happy to refund or exchange the product for you. Each individual will have a different experience when using CBD products/brands and what works for some may not work for others. We truly appreciate you supporting our small business and taking the time with our company to explore finding your perfect CBD match. Our customer service team will be in contact with you offline to discuss how you’d like to proceed. Wishing you wellness! Warmly, The Moon Mother Hemp Team

Response from Moon Mother Hemp CompanyFeb 22, 2021

Hi Michelle, Thank you for your recent order and for reaching out and letting us know that your product was delayed in transit. As a company who is well known for our excellent customer service and speedy shipping, we are just as disappointed with the current state of the shipping times. I spoke with our customer service team last week who informed me that you did receive the package which we were all happy to hear. Our company has a same or next day shipping policy and it was disappointing to hear that even though we shipped your product the same day that it took so many days to arrive. We have however posted a shipping alert notification on our checkout page to alert our customers of the delayed shipping times which are beyond our control. Please feel free to reach out to our customer service team who are all happy to help if you have any further needs, questions or feedback. Thank you again for your order! Warmly, Jessica of the Moon Mother Hemp team

Response from Moon Mother Hemp CompanyJan 29, 2021

Hi Deborah, We are so sorry to hear that your order took longer than expected! We are constantly working on getting orders out same day in an effort to minimize any delays that might come up with USPS during these uncertain times. The tracking history for your order shows it was delivered to the address provided. If there is a mistake with that information, please contact our Customer Service Team right away so we can remedy the situation for you. Again, we apologize for the unexpected delays. We truly appreciate your business and sharing your feedback with us! Warmly, The Moon Mother Hemp Team