Moon Mother Hemp CompanyReviews of moonmotherhemp.com

Response from Moon Mother Hemp CompanyDec 28, 2020

Hi Adolfo, We are very sorry to hear about the delayed arrival of your shipment. Our team is committed to packing and shipping orders same-day in an effort to get you your products as soon as possible. USPS is experiencing delays due to shortages of staff and delivery trucks from the impact of Covid-19. We ask for your patience during these challenging times and please know that we are doing everything we can to ensure a timely delivery of your order. The tracking information states the shipment was delivered to the address provided. If you have not received your package please reach out to our Customer Service Team right away so we can remedy the situation for you. We truly appreciate your business! Warmly, The Moon Mother Hemp Team

Response from Moon Mother Hemp CompanyOct 23, 2020

Hi Linda, I am so sorry to hear that our products did not support you in the desired way. We have a 15 return policy and would love to help you with a return or exchange if you are not happy. Someone from our team will reach out today. Warmly, Jessica of the Moon Mother Team

Response from Moon Mother Hemp CompanyMar 7, 2019

Hi Bradley, We are sorry to hear that your package has not arrived. After checking the tracking we can see that it is stuck at customs. We pride ourselves on fast shipping and high quality customer service as you can see from the ship date. With customs seizing packages even in legal countries we do our best to help our customers receive their packages but we can’t help if you don’t contact us. Please reach out to our customer service team via the website so that we can help you get the package you ordered.

Response from Moon Mother Hemp CompanyFeb 5, 2019

Hi Anastasia, Come in and we will make it right. The Farmacy Bliss Pens we carried had a problem leaking and they have since changed their hardware. They will also exchange it for you or if you have not yet exchanged it we would love to replace it for you. As far as the balm goes, is it possible that you purchased one of our other 4 balms that is not the same as the sample you received? Let us know. Warmly, The Moon Mother Team