Moon-AudioReviews of moon-audio.com

I ordered 3 items - 2 sipped and I was charged for the two I received - zero communication on the 3rd item (backordered, cancelled, discontinued) and I was receiving email spam to rate the 3rd item that never shipped? Just a mess… thankfully I did not spend much here. I never said I wasn’t charged for the items I received… read above, I did not edit that - I said one item was cancelled with zero communication regarding the cancellation. Also note that there is a pending change on my CC for the items I was charged for already. The pending change is for 12/25 - I hope that doesn’t post.

I mistakenly ordered 6SN7 NOS tubes instead of the VT231 versions I intended to buy. After realizing my error, I contacted the company within an hour to request that they not ship my order as an error had been made. However, they shipped it anyway, charging me $19.25 for shipping 2.5 hours away, which should have only cost $3. While $19.25 isn't a huge amount of money, I believe the company shouldn't profit from my mistake. I paid $156.75 for the tubes and was only refunded $137.50. I had to take time off work to refuse the package, and if it had been delivered, I would have been stuck with the tubes because they don't do refunds on tubes. I believe they intentionally tried to stick me with those tubes because they didn't have to ship them. They didn't have time to ship them in less than an hour. They had a vice grip on my money and didn't want to let it go, which is why they refused to cancel the order. This situation could have been avoided if they had canceled my order as requested. It's wrong to force a product on someone when the order was made in error. It's also wrong to profit from shipping fees only 2.5 hours away. I noticed this company has every excuse in the book when their dirty laundry is aired for everyone to see. In the end, they was forced to refund some of my money because I made sure I was home to refuse the package. I would of lost all my money if the tubes had been delivered an thats exactly what they was hoping for.

do not trust theire reviews and before you buy check the ruturne police

I was searching for a set of 4 Gaia I isolation feet. An open box item that came up was a apparently for a great price so I ordered it. When it arrived l, it was in a small box a single foot at close to full price, but not returnable because it was an open box. Went back and saw it was a single foot, I had misread the result, because I was searching for a set of 4. $180 (less what I can recoup on ebay) down the drain… Double check before you order, their search mechanism doesn’t match all constraints.

If I could give them a zero I would. Their customer service and communication is absolutely terrible. Go out of your way not to purchase anything from them!!

Awful experience, seems like a scam business. I’ve made an order and they haven’t shipped it completely ignoring all emails which is the only way to contact with them. I asked for cancellation of my order but still no reply from them for 10 days already

Dreadful company with disgusting snake oil products. Avoid at all costs

UPDATED: Apparently this device was not compatible with my $5K gaming PC. Just because it works well for one environment, does not mean it would work in all. Lack of universal compatibility puts 100% of the risk-burden on the customer. During our troubleshooting communication, Moon Audio tech support did not attempt to replicate in a similar environment. Had I been aware of this prior to engaging MOON AUDIO, I certainly would not have wasted both our time. Not UPDATED: apparently MOON AUDIO's inability to replicate an intermittent problem has resulted in them drawing the conclusion of no problem found. I on the other hand was able to replicate the problem through installation of the PCIe card in multiple PC's followed by extensive listening. MOON-AUDIO did not reveal how they tested the product and the environment it was tested in. Was it tested using like hardware and software? Was it only bench tested at the integrated circuit component level. Was it integration tested exercising both the hardware and software together? Did they test with all Windows OS versions and all compatible sound and USB drivers? Even a lay person knows that a code-diagnostic on a vehicle does not reveal how well the car operates. I cannot help but wonder the test approach here was not comprehensive. The following description indicates what the product should do; BUT DOESN'T: In order to improve the quality of the PC USB port through the data transmission and the noise level of power supply, element H USB 3.0 INTERFACE is made to meet the high standard requirements of Hi-Fi audio transmission and from source signal to bring a complete change. Using the USB 3.0 bridge chip from Texas Instruments and a Crystek CCHD-575 super-low noise femtosecond clock, which opens up an independent data channel for USB audio stream, by the means of bypassing from the USB controller on the motherboard, directly bridging to PCI-E port, and to avoid sharing the data channel with other USB devices. The multiple filter units are integrated for USB power supply, which uses the heavy current LDO chip with 6μVRMS and the solid-state capacitor, even if it's using the internal power supply, it can also filter the high-frequency noise of PC switching power. The USB port can supply a maximum current at 5V 1500mA for all audio devices supplied by the USB port, as well as the measuring function to over-current and short circuit. The two power supply (external/internal) modes can be configured through the switch on the dam-board. With regard to the non-USB power supply audio devices, you can switch off the power supply of the USB port. The four-layer PCB with high speed circuit design standard, according with the differential on the impedance standards and line length requirements. The CNC aluminum enclosure covers the entire board, effectively shielded radiation interference from computer chassis, meanwhile taking into account the cooling requirements of power supply chip. ****** ORIGINAL REVIEW BELOW ****** Product purchased did not work as advertised. They would not budge on waiving the restocking fee. Getting your money back is riskier Vegas slots. Purchased a PCIe usb card advertised it would isolate and clean (filter noise) the USB signal. It did not. They tried to tell me it was my desktop. I installed it in other desktops with the same results. They would not waive the restocking fee or repair the product under warranty. Returned an AC adapter that was purchased at the same time as the card - not used but was charged a restocking fee. They did not refund the extended warranty that was not activated until I had to remind them. All items were returned withing the policy guidelines.