Moodstories Reviews | Read Customer Reviews of moodstories.us

Moodstories Reviews | Read Customer Reviews of moodstories.us

Moodstories reviews

20 approved reviews, newest moderated first

Danielle C.
Oct 8, 2024
This is my second purchase
This is my second purchase. I love my items. They are well made and very stylish.
Response from MoodstoriesOct 8, 2024
Thank you Denielle so much for your lovely review! We're thrilled to hear that you enjoyed your purchase and that our clothing met your expectations. It's always our goal to offer pieces that make you feel both stylish and comfortable. Your satisfaction is our top priority, and we look forward to welcoming you back soon. If you ever need any assistance or have questions, feel free to reach out—we're always here to help! Thanks again for choosing us!
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Liya P.
Sep 26, 2024
I received the package from you
I received the package from you. Thank you. I was very surprised by the packaging and the quality of the product.
Response from MoodstoriesOct 8, 2024
Thank you for your feedback! We're thrilled that you enjoyed your shopping experience. Let us know if you need anything.
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Donna J.
Sep 26, 2024
I haven’t even received a confirmation…
I haven’t even received a confirmation email that my order was received or ready to ship.
Response from MoodstoriesSep 26, 2024
We are truly sorry for the situation that has occurred. It's possible that our email may have ended up in your spam folder. We have thoroughly checked our system, and we can confirm that the email regarding your shipment was delivered successfully. Please kindly provide us with an alternative email address, and we will gladly send you the tracking number. We would like to assure you that your order was shipped on the same day the order was placed. "Shipping confirmation email was sent to Donna Johnston (Dljcsr****@gmail.com)." Thank you so much for your purchase, and we sincerely apologize for any inconvenience this may have caused.
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Yuliia
Aug 8, 2024
Destroyed packaging
I ordered a dress as a birthday present, it arrived in a completely destroyed packaging. The dress itself is fine, but the impression was spoiled by the destroyed box.
Response from MoodstoriesAug 9, 2024
Dear Yuliia, Thank you for reaching out and letting us know about the condition in which your package arrived. We sincerely apologize for the inconvenience this has caused. Unfortunately, the damage to the packaging was due to mishandling by the delivery service, which is beyond our control. We want to make this right for you. Please feel free to send the package back to us, and we will gladly send you a new dress. We will ensure that it is carefully packaged and hope that it arrives in perfect condition this time. Please contact our customer service team for further instructions on how to return the package. Thank you for your patience and understanding, and we appreciate the opportunity to resolve this issue. Best regards, MOODSTORIES
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