Luca R.
eSim unfortunately not working
Unfortunately my zimbambwe eSim appear to not work on two different devices. I can't figure out how to use it even with the assistance, that was fast in answering and really gentle. I'll give another chance on my next trip!
Response from MoodSIMOct 4, 2026
Hello! Please reach out to our support team at [email protected]. There are troubleshooting steps that we would love to go through so you can get your eSim up and running! Such as: - Enabling Roaming - Ensuring that your phone is supported - Etc..