shawn S.
(Updated) No download link and no customer service.
(Update: So I was finally contacted by the seller and was able to get the download codes. The codes all worked and I am very happy with the content. However, I still can't give a perfect rating as I felt that the website and the purchasing process was a bit clunky to use. I would now recommend this product with the advise to pay attention to the emails as originally I was contacted via "hermeticmediamgmt" and not a mounumentstudios address. 2/2/24) I was given a gift card over the holiday to purchase one of the fantasy bundles. However, after purchasing I never received any download link or email of any kind. Checked my trash and spam folder thinking an email could been missed but nothing. Next I sent a message via Contact Us portal with no reply. Waited a few days and sent another message and no reply. So far this has been a very negative experience and I would not recommend buying from the site as sadly it feels very much like a scam.
Response from Monument StudiosJan 28, 2024
Greetings, Shawn! Would you be able to check your email again? I have on record that I sent you new download links on January 20th and the 26th from our secondary email account ([email protected]) Please let me know if you see this email anywhere in your inbox and if not let me know and we'll get you squared away! I'm very sorry for the inconvenience -- we'll get this figured out and make sure you get what you paid for :)