MontCartaReviews of montcarta.com

Very nice quality art work. Responsive customer service. Timely delivery. We are pleased.

We were more than happy with the painting. It exceeded our expectations! Well done!

I recently ordered the Ashen Cascade art piece through Montcarta with a black frame and the 36"x56" size. The total cost came to over $900. One thing I realized when ordering this: their 40% off "sale" is not a sale. All of their art is marked up just to be marked down. I know this because the timer on the sale expired and then restarted. I totally fell for it though and rushed to place my order with just 7 minutes left on the sales timer only to go to the website the next day and see it reset. So I placed my order and a few days later they sent me a preview. The preview was completely off in color, texture, and quality. Quite honestly, it looked like a 5 year old painted it. The image online is definitely AI-enhanced because the painting they allowed me to preview looked nothing like the photos online. I get that it won't be exact but this wasn't even close. The image online has a metallic sheen to it and varying texture. The images they sent used dull colors with no sheen and the texture was completely off. Super disappointed so I opted to cancel my order. Several business days later I received an email stating that the order was cancelled and I see a full refund pending on my card account. At least they honored this portion because I was afraid I was going to have to dispute the charge. I made it super clear by the 3rd email that I wanted to cancel but they kept going back and forth with me and even directed the artist to make adjustments even though I wanted to cancel and was very clear with my reasons why. Montcarta wants you to believe they have operations in the US, but they're based in Hong Kong or China. The US address on their website is a personal residence and the phone number links to WhatsApp so it's definitely masked. When I questioned them on this, they said they ere based in the US but that the artist was living in Hong Kong "right now." A few days later, they admitted to viewing the painting in person, suggesting that they're 100% based in Hong Kong. The time at which they would respond to me indicated that they're not US-based. I don't know why websites have to lie about where they are. Just be honest! This was one of my reasons for cancelling and I told them that but they still had the artist make adjustments to the painting. Why? Probably to make me feel bad? I don't know. I noticed there are multiple other sites like Montcarta out there that are Chinese companies pretending to operate in the US or Europe. It's this type of deception that really turns me off. Shame on Montcarta!

Beautiful piece!!

Painting is great quality and very accurate to the gallery pictures. Delivery was very smooth with nice packaging.

Love it!!!! Perfect!!! Just what I wanted!

The painting is beautiful. Fantastic customer service, quality, painting, exactly what I ordered. Great communication along the way. Beautiful addition to the house.

I was definitely nervous about buying artwork online, but it turned out beautiful and worked exactly as they said it would! I received a video and pictures of my painting for approval and then it was shipped very securely quickly after approval. Thank you so much! I love it!