MontCartaReviews of montcarta.com

The product and claim to refund is all gimmicky

Purchased what should have been a nice neutral simple painting. What I received was junk, drop marks, weird colors, I have no idea how they are getting away with this stuff. I contacted them immediately upon receipt. They refuse to issue a refund telling me i need to ship to hong Kong or allow them to paint something else. This place is crazy. Will be reporting them to ft, better business bureau, attorney general and my credit card company. I am prepared to file suit if necessary as what they have done is egregious based on what I paid

Zero stars from me. The person I communicated with sent print materials that were not posted when I ordered. My order arrived wrinkled and bent which I shared via photos. I do not want to risk the expense of having it stretched and framed because the wording leaves no option for me except to lose $600. I will never be a customer.

I recently ordered the Ashen Cascade art piece through Montcarta with a black frame and the 36"x56" size. The total cost came to over $900. One thing I realized when ordering this: their 40% off "sale" is not a sale. All of their art is marked up just to be marked down. I know this because the timer on the sale expired and then restarted. I totally fell for it though and rushed to place my order with just 7 minutes left on the sales timer only to go to the website the next day and see it reset. So I placed my order and a few days later they sent me a preview. The preview was completely off in color, texture, and quality. Quite honestly, it looked like a 5 year old painted it. The image online is definitely AI-enhanced because the painting they allowed me to preview looked nothing like the photos online. I get that it won't be exact but this wasn't even close. The image online has a metallic sheen to it and varying texture. The images they sent used dull colors with no sheen and the texture was completely off. Super disappointed so I opted to cancel my order. Several business days later I received an email stating that the order was cancelled and I see a full refund pending on my card account. At least they honored this portion because I was afraid I was going to have to dispute the charge. I made it super clear by the 3rd email that I wanted to cancel but they kept going back and forth with me and even directed the artist to make adjustments even though I wanted to cancel and was very clear with my reasons why. Montcarta wants you to believe they have operations in the US, but they're based in Hong Kong or China. The US address on their website is a personal residence and the phone number links to WhatsApp so it's definitely masked. When I questioned them on this, they said they ere based in the US but that the artist was living in Hong Kong "right now." A few days later, they admitted to viewing the painting in person, suggesting that they're 100% based in Hong Kong. The time at which they would respond to me indicated that they're not US-based. I don't know why websites have to lie about where they are. Just be honest! This was one of my reasons for cancelling and I told them that but they still had the artist make adjustments to the painting. Why? Probably to make me feel bad? I don't know. I noticed there are multiple other sites like Montcarta out there that are Chinese companies pretending to operate in the US or Europe. It's this type of deception that really turns me off. Shame on Montcarta!

MontCarta (following is a trademark excerpt) "The trademark MONTCARTA is held by Shenzhen U-Art Space Culture and Art Co., Ltd., with the application originally filed on November 27, 2024 and later registered on August 12, 2025." the trademark owner and address are in China. Bizapedia is available to review and is my source. This point will tie into their return policy later in the review. We spent approximately $1,000 on a custom painting after believing we were purchasing from a boutique, artist-focused company. Unfortunately, our experience did not match the expectations created by the company's presentation. The first painting arrived with noticeable paint defects that were not visible in the approval photos. Rather than immediately replacing the piece, we were first asked to scrape the paint ourselves and later to find a local artist to repair it. To their credit, MontCarta did agree to repaint the artwork. However, the replacement approval photos themselves contained visible paint issues that we had to point out before approving the painting. Those issues were then corrected, but the replacement still arrived with additional concerns that were not apparent in the approval photos. Throughout the process we were also asked to sand the painting, re-use and swap the frame ourselves, or take it to a local framing shop for repairs. In our opinion, these are not reasonable expectations after purchasing a premium-priced finished piece of artwork. Customer service remained polite throughout the process, and I appreciate that they continued communicating with us. However, the experience left us with little confidence in the company's quality control process. If a product is effectively non-returnable due to international return shipping and associated costs, quality control should be exceptionally thorough before the artwork is shipped. My biggest disappointment wasn't simply the defects themselves. It was the disconnect between the boutique, artist-driven experience presented before purchase and the production process we experienced afterward. Had I understood the fulfillment process and the level of customer involvement that might be required after delivery, I would not have made this purchase. I encourage prospective buyers to carefully read the return policy and understand the potential costs associated with returning artwork internationally before ordering. I also recommend asking detailed questions about the production, approval, and quality control process so you can make a fully informed decision.

I ordered and fully paid ($183.30) for a canvas without a colored frame as depicted in the advertisement on May 21, 2026. When I received the proof, the color had much less blue and I discovered the canvas was not coming with a inexpensive basic stretch bar which is customary. I contacted the company because trying to stretch the canvas as lay person would be disastrous and the painting would likely crack. They tried to charge me an additional $166.28 for a stretch bar. I declined and have asked SIX times in writing to cancel my order. Each time their AI response includes irrelevant nonsense. They have had for the last 14 days my money, the canvas, and I merely receive AI emails daily. This company is at best inefficient or a nefarious fraud. Either way prospective buyers beware.

I ordered my painting on November 7, 2025 with delivery date to my Florida home of ~November 25 as I planned to return to my Maryland home the following week. After missing the Nov 25 date, they agreed to hold the painting and ship upon my instructions when I returned to Florida. I advised I would be in Florida and to have it delivered January 9. Since then they have mislead the status of delivery. First communicated had the incorrect address. Then on January 14, they communicated UPS has the painting. After verifying UPS did not have the painting, they said it is coming from across seas and would advise after the painting was received in the US. It has been one nightmare after another in dealing with them. Over 2 months after ordering the painting I do not have a delivery date nor do I know if in fact there is an actual painting. Be very leary of this company and their commitment to deliver paintings as promised. I spent ~$800 for a painting in November 7, 2025 with no delivery date as of January 14, 2026.

I purchased a painting and what arrived was nowhere close to the quality depicted on their website. It also appeared that the box had been opened previously. The company refused to allow me to return the painting using a reasonable process. Thus, the return process on their website is illusory and they will just try to extract more money out of you like you see in many online scams. Most of the positive reviews on this site appear to be fake/AI-generated based on their similar content and style, and the U.S. address listed here is not correct. All of this creates serious questions about this company's legitimacy, and my experience to date suggests it's a scam.