Montana West USA Reviews | Read Customer Reviews of montanawestusa.com

Montana West USA Reviews | Read Customer Reviews of montanawestusa.com

Montana West USA reviews

Showing 74 reviews with 1 star · Clear filters

Greg L.
Dec 25, 2023
DO NO ORDER FROM MONTANA WEST
Montana West is without doubt one of the worst companies I have ever dealt with. It all started on November 22nd when my wife ordered a pocket book for my son's gf. After a week here was still no tracking info. My wife called and was told it would be shipped and tracking info would be provided once label was created. A few days later we received information that the label had been created only to be notified a couple days later that it had been shipped and now was delayed in transit. It stayed in this status for close to a week. Called them again, this time to be told apparently it was lost and they would reship. Wash, rinse and repeat the above about receiving tracking information when label was created. Now getting close to wondering if we would receive it before Christmas my wife called back and was told yes just waiting for label and then it would be shipped. Another couple days and nothing. Called back and were asked this time by their represenitive (their one and only I believe) if we would like to cancel and be reimbursed? We told them yes as I had found the same purse at a reputable dealer that would get it here in time so I had ordered from them. MW said it would take 5-7 days to process return. Kept checking bank account and to this date nothing. We have emailed over and over to no avail. Guess you can chalk this one up to experience. If the same person answers the phone when you select customer service, shipping, or sales it is a scam. Bottom line is we are out of our money and have nothing to show. Funny and more shady thing about the whole situation is the fact that the day we requested the refund the item that kept showing delayed all of a sudden went to delivered. Pretty ironic. If it ws delivered I hope whoever it ws delivered to enjoys it. Bottom line is avoid this company like the plague.
Response from Montana West USAFeb 29, 2024
Dear Greg, We deeply regret the frustration and inconvenience you experienced with your recent order from Montana West. Your feedback is extremely important to us, and we sincerely apologize for falling short of your expectations. We understand the frustration caused by the delays in shipping and the lack of transparency regarding tracking information. This is not the level of service we strive to provide to our customers, and we are truly sorry for the inconvenience this has caused. Regarding the refund process, we apologize for the delay in processing your reimbursement. Rest assured, we are actively working to resolve this issue and ensure that you receive your refund promptly. We appreciate your patience and understanding in this matter. We want to assure you that we take all customer concerns seriously and are committed to improving our processes to prevent similar issues from occurring in the future. Your feedback has been shared with our team, and we will take the necessary steps to address these issues internally. Once again, we apologize for any inconvenience you experienced, and we sincerely appreciate your patience and understanding. Should you have any further questions or concerns, please do not hesitate to reach out to our customer service team. Thank you for bringing this matter to our attention. Sincerely, Tracy
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emma T.
Dec 21, 2023
NEVER ORDER FROM THIS SITE!!!!!
i am absolutely obsessed with the new wrangler totes,handbags,wallets, etc. that have just come out i usually order my totes from amazon but when the backpacks came out i could not yet find them on amazon so of course i went to the montana west website and ordered one there. I of course thought everything would go great and i would receive my package in 1-2 weeks as shown on the website/email once you place your order. however i was completely wrong. i ordered my wrangler book bag over a month ago and have yet to receive it. i’ve contacted montana west through email multiple times expressing my disappointment and anger with the company. i have never received a response from them. the only time i have ever received a response was when i contacted them by phone and spoke with someone. I then asked for a refund for my order since it has yet to arrive still to this day and they told me since my order was “in transit” they could not give me a refund which is absolutely ridiculous. i’m very disappointed with this company and will never order from their website again. from now on i will order my share of wrangler from amazon i recommend everyone else do the same.
Response from Montana West USAFeb 29, 2024
Dear Emma Thomas, We extend our sincere apologies for the frustration and inconvenience you've experienced with your recent order of the Wrangler book bag from Montana West. Your feedback is incredibly important to us, and we are deeply sorry for falling short of your expectations. We understand the disappointment caused by the delay in receiving your order and the lack of communication from our end. Please know that this does not align with the level of service we aim to provide, and we are actively addressing the issues within our team to prevent similar occurrences in the future. Regarding your request for a refund, we understand your frustration. While we strive to accommodate our customers to the best of our ability, our refund policy does stipulate that refunds cannot be issued while an order is in transit. However, we are committed to resolving this matter to your satisfaction. We will review your case and take appropriate action to ensure a positive resolution. We value your loyalty to our brand, and we sincerely apologize for any inconvenience this has caused you. If there is anything further we can do to assist you, please do not hesitate to reach out to our customer service team. Thank you for bringing this matter to our attention, and we appreciate your understanding. Sincerely, Tracy
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Zeida C.
Dec 21, 2023
Who’s protecting consumers from these companies?
This company does not give details about themselves or their products. They talk about their American patriotism and suggest their products represent USA using the best materials. Ha! I received my bag yesterday. It came in a large envelope and had a horrific petroleum like smell.Big tag says it is made from Materials known to cause cancer and birth defects, PD! Nothing on product or company page discloses this health hazard. This may already have harmed me. Made in China, nothing leather or American about it. This information was not disclosed on product page or information about “ them” zipper is defective. It’s a piece of fake cheap junk . I wrote them and no response, no telephone number..Return policy ridiculous. I’m opening a dispute for their lack of transparency to consumers.Horrible!!
Response from Montana West USAFeb 29, 2024
Dear zeida causo, We are deeply troubled to learn about your recent experience with our product and the dissatisfaction it has caused you. Please accept our sincere apologies for any inconvenience or concern this has brought about. First and foremost, we want to assure you that transparency and honesty are core values of our company. We are committed to providing accurate and detailed information about our products to our customers, and it is distressing to hear that this was not your experience. Regarding the issues you encountered with the bag you received, including the strong odor and the warning label about potential health hazards, we take these matters very seriously. We want to assure you that the safety and well-being of our customers are of utmost importance to us. We are currently investigating the situation with our manufacturing partners to address these concerns and take appropriate action. Furthermore, we apologize for the defective zipper and any other quality issues you may have encountered with the product. This is not reflective of the high standards we strive to maintain, and we are committed to rectifying this matter for you. As for the lack of response to your communication, we deeply regret any inconvenience this may have caused you. Our customer service team is working diligently to address all inquiries and concerns, and we apologize for any delay in response. Regarding your return and dispute, we understand your frustration, and we are committed to resolving the matter to your satisfaction. Please rest assured that we will work with you to facilitate a resolution in accordance with our return policy. Once again, we apologize for the disappointment and inconvenience you have experienced. Your feedback is invaluable to us, and we appreciate the opportunity to address these issues and improve our services. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to contact us. Sincerely, Tracy
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GS
Dec 20, 2023
Montana West USA..
Montana West USA... but your totes come from China, huh? Nothing on the site obviously states your crap will come from China... But here I am waiting on the bag I ordered my wife OVER 30 DAYS AGO. I wonder how long I'll be waiting... not planning on it arriving for Christmas. Never again Montana West CHINA.
Response from Montana West USAFeb 29, 2024
Dear GS, We sincerely apologize for the frustration and disappointment you've experienced with your recent order from Montana West USA. Your feedback is incredibly important to us, and we are deeply sorry for any confusion or misunderstanding regarding the origin of our products. As a proud American brand deeply rooted in the spirit of the Wild West, transparency and honesty are fundamental values of our company. We want to reassure you that while some of our products may be manufactured overseas, our commitment to quality and authenticity remains unwavering. We understand your concerns about the delay in receiving your order, especially during the holiday season. Please know that we are actively working to expedite the processing and delivery of your order to ensure you receive it as soon as possible. At Montana West USA, we take great pride in our heritage and our dedication to providing our customers with high-quality western-inspired products. We value your loyalty to our brand, and we are committed to addressing your concerns and improving our services to ensure a better experience for you in the future. If there is anything further we can do to assist you or if you have any questions, please do not hesitate to contact our customer service team. Once again, we apologize for any inconvenience, and we thank you for your understanding and support. Sincerely, TRACY
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Chris heather P.
Dec 14, 2023
DO NOT ORDER FROM HERE
DO NOT ORDER FROM THIS THIS PLACE. Placed and order a month ago still have not received it. After 2 emails of requesting refunds I randomly get a tracking number. The tracking info says it was shipped on 12/9.. the progress has t updated since. I give this company two thumbs down the customer service is nonexistent if you choose to order from them, the best of luck to you
Response from Montana West USAFeb 29, 2024
Dear Chris, We sincerely apologize for the inconvenience and frustration you've experienced with your recent order from our company. Your feedback is crucial to us, and we deeply regret any inconvenience caused by the delay in receiving your order and the lack of communication from our customer service team. We understand the importance of timely delivery and effective customer service, and we are disappointed to hear that we have not met your expectations in these areas. Please accept our sincerest apologies for any inconvenience this may have caused you. Regarding your request for a refund and the delayed tracking information, we apologize for any confusion or frustration this has caused. We are actively investigating the situation to ensure that similar issues do not occur in the future. We are committed to resolving this matter to your satisfaction and providing you with the level of service you deserve. We value your feedback and appreciate the opportunity to address your concerns. If there is anything further we can do to assist you or if you have any questions, please do not hesitate to contact our customer service team. Once again, we apologize for any inconvenience, and we thank you for bringing this matter to our attention. Sincerely, TRACY
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Lynn
Dec 7, 2023
I would not even give this company a 1…
I would not even give this company a 1 Star. I ordered a handbag that was to come with a matching wallet. The wallet was not included. I have emailed, tried to chat, messaged on Facebook and called. You can’t get anyone to respond. You also can’t leave a message as all mailboxes are full. SCAM!!!!
Response from Montana West USAFeb 29, 2024
Dear LYNN, We are deeply sorry to hear about your disappointing experience with our company. Your feedback is incredibly important to us, and we sincerely apologize for any inconvenience or frustration caused by the missing wallet from your order and the difficulty in reaching our customer service team. We understand the importance of receiving the complete order as expected and the frustration when it does not meet your expectations. We are actively investigating this issue to ensure that similar incidents do not occur in the future. Regarding your attempts to contact us through email, chat, Facebook messages, and phone calls, we apologize for the lack of response and the full mailboxes preventing you from leaving a message. We are working diligently to address all inquiries and concerns as quickly as possible. We want to assure you that we take all customer feedback seriously and are committed to resolving this matter to your satisfaction. Please accept our sincerest apologies for any inconvenience this has caused you. If there is anything further we can do to assist you or if you have any questions, please do not hesitate to contact our customer service team. Once again, we apologize for any inconvenience, and we appreciate your patience and understanding as we work to resolve this issue. Sincerely, Tracy
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John W.
Dec 6, 2023
didnt even recieve what i paid for
didnt even recieve what i paid for, customer service doesnt respond and voicemail is full, this is a scam company
Response from Montana West USAFeb 29, 2024
Dear John, We are deeply sorry to learn about the dissatisfaction and frustration you've experienced with your recent order from our company. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience or disappointment caused by the missing items from your order and the lack of response from our customer service team. We understand the importance of receiving what you paid for and the frustration when expectations are not met. We are actively investigating this issue to ensure that similar incidents do not occur in the future. Regarding your attempts to contact our customer service team and the full voicemail preventing you from leaving a message, we apologize for the inconvenience and lack of response. We are working diligently to address all inquiries and concerns as quickly as possible. We want to assure you that we take all customer feedback seriously and are committed to resolving this matter to your satisfaction. Please accept our sincerest apologies for any inconvenience this has caused you. If there is anything further we can do to assist you or if you have any questions, please do not hesitate to contact us. Once again, we apologize for any inconvenience, and we appreciate your patience and understanding as we work to resolve this issue. Sincerely, Tracy
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André T.
Sep 27, 2023
Never order there from Canada
Never order there from Canada, as they will charge you a big USD shipping fee then you'll later have the surprise of beeing billed again by the transporter for "international custom fees" without any warning. So your product will cost you twice as expected, AFTER the transaction is completed. They simply cash out the USD shipping fees and let you pay again for it and wash their hands. No help was received from the company, they'll wish you luck paying your fees.
Response from Montana West USAFeb 29, 2024
Dear André, We sincerely apologize for the frustration and inconvenience you experienced with your recent order from Montana West. Your feedback is crucial to us, and we deeply regret any confusion or unexpected charges incurred during the shipping process. We understand the importance of transparency and clarity in pricing, especially for international orders, and we apologize for any lack of communication regarding potential customs fees. We are actively reviewing our shipping procedures to ensure that customers are informed of all associated costs upfront. Regarding the lack of assistance received from our company, we apologize for falling short of your expectations. We are committed to providing exceptional customer service and are actively addressing any gaps in our support system to ensure that all inquiries and concerns are promptly addressed. We want to assure you that we take all customer feedback seriously and are dedicated to improving our services to provide a better experience for our customers in the future. If there is anything further we can do to assist you or if you have any questions, please do not hesitate to contact us. Once again, we apologize for any inconvenience, and we appreciate your understanding and patience as we work to rectify this situation. Sincerely, Tracy
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