Montana West USAReviews of montanawestusa.com

Trust the bad reviews. On December 14, 2024, I placed two orders from their website totaling $164.64 and $243.86, but did not receive any order confirmation. Despite the payments being processed and deducted from my bank account, I had no way of tracking the orders or verifying their status. Over the next several days, I reached out to Montana West through multiple channels: I first contacted support via email on December 14, 2024, requesting an order confirmation, combining my orders, and expediting them to ensure timely delivery before Christmas. I have not received a response. On December 17, 2024, I followed up, providing my email and order details. However, despite never having received an order number, I was asked to confirm it. On December 19, 2024, I was asked to confirm my website and email address—again, seemingly oblivious to the fact that I had already provided this information and had not been issued any confirmation. After no progress, on December 21, 2024, I was advised to dispute the charges with my bank rather than receive assistance in locating my order or resolving the issue directly. A few weeks later, I finally reached someone at Montana West. It turned out that one order was sent, but delivered to a neighbor (not their fault). However, the second order was never shipped, but only $122.49 of that was refunded because "some of the items are not refundable." Huh?

The bag is not a Montana west it was made in china and has a tag that says as much no Montana west markings at all. The bag is cheap and very low quality! Very disappointing was hoping it was as good as the luggage, purses, wallets, briefcase and more they I have purchased before!

I ordered a Montana West branded handbag as a Christmas gift. Initially looked nice, but shortly after opening and using the product the fake leather finish started peeling off in multiple places. I received no response to my email or website customer service requests. After multiple phone calls, today I was finally able to get in a call queue not hours long. The customer service agent informed that post 30 days, they could only offer me a partial refund of 40% of the list price. That fixes nothing and is completely unacceptable to me. Cheap products and cheap management who apparently care not about their reputation or building a customer base.

I purchased a navy American Pride purse sold by the Trump Store, but made by Montana West. Within two weeks 3 stars have fallen off. Montana West won't exchange it because it was bought through a 3rd party and the Trump Store has no contact information listed to reach out. Montana West made the product no matter where it is sold and unfortunatel they don't back their product.

Ordered a carry tote with matching wallet. Received the wallet and no tote. Trying to get hold of customer service, will just dispute the charge.

I paid around $20 for express shipping (3-5 days). It's been 6 days, and not only is my item not here, the website still says 'pre-transit'. I tried to contact them before the baby shower to cancel my order (bought a diaper bag for a friend from her registry) all together and just get a refund, but I wason hold for two hours before I had to hang up and go to work. Worst online shopping experience!

I received a purse from my mother for Christmas but it was too small and needed to return it. We found out their return policy did NOT allow extended days for Holidays and are based off of delivery date - which the purse delivered by USPS at 11:44 PM during the middle of the night - so - she did not GET it until the following day but the delivery date was based on the near midnight hour. My mother even bought the "return" insurance for extra $$$ - which we found out - is ONLY for store credit or exchange!! You cannot get your money back. RIDICULOUS and very deceptive policy!!! Also - it took 1 hour and 15 minutes to get through to their "customer service" and it ended up being answered by someone with broken English whom I could barely understand. I LOVE the MW American Pride Line but I will NEVER EVER EVER deal directly with Montana West directly again. I purchased a purse a few years ago through Cowgirl Wear and they are also sold on Amazon - but this company directly is a rip off if you don't absolutely KNOW you like an item. How do you make money on RETURNS but deceptively say you can only EXCHANGE it???? Unless you absolutely KNOW you like an item - stay away from the company website and KNOW their "return insurance" is a joke. No thank you.

Montana West is a scam. I ordered this for Christmas gift, I got a conformation shipping label email. Then 7 days later they emailed me saying the item was out of order. I have emailed twice with no one to get back with me. I have tried calling two different phone numbers at all hours of service the hold always says I’m 22nd or 24th in line and my estimated wait time is 130 minutes. Now I am out of my money and no gift. I reported them to the BBB but they are not accredited by them. This company does not care about their costumers, they will take your money and not send you the product you ordered. Seems to be they are a huge fraud. I also left them a review on their website but they never posted it because they only want people to see the “positive” reviews.