Montana West USAReviews of montanawestusa.com

The bags were nicely wrap. The quality was as expected and very similar to the picture shown on the site!

I have ordered that from them twice. Now I've gotten 3 mystery wallets and have loved all 3 great quality. And they come very quickly

Bag is absolutely beautiful! The right size and color.

Packing of product, quality and pricing is so affordable!

When I first called up, I was on hold for two hours with a very rude individual. I believe she was oriental from her language and by no means am I prejudice however she was very rude and nasty talked over me would not give me the time of day and only to tell me you’re gonna get what I sent and hang up on me However, I called back got a very nice lady on the phone named Melody. She was awesome. She was very understanding. She listened to my complaint what I had to say because actually it was very simple. She never interrupted. She took the time to look at everything and my orders And she’s trying to rectify it. She’s very intelligent. I wish they had more people like that working there that can handle a situation like that. I come from a family that has company owned businesses and to us customer service is number one. It is the most important no matter if our customer is upset or there’s a problem guess what we fix it. We rectify it because business that is revenue is very important to us and we love our customers that’s how Customer should be treated And Melody is a good example of how she handled it with dignity very very understanding very smart. I would love dealing with people like that every day.

My package arrived when it said it would

Great feedback and orders always recived in excellent conditions

I placed an order for the set of Mood Totes. I received 1 tote in the mail. I reached out to customer service and explained what had happened. They asked for a picture of what I received in order to correct the order. within 10 days my order was fixed and they had me keep the original tote that was sent in error. This was handled very quickly and precisely. Thank you Jenny D., and Montana West.