Montana West USAMONTANA WEST USA is a wholesale western handbags manufacturer, we take pride in offering a diverse range of products that capture the essence of western life. From classic leather designs to intricately embellished styles, our collections are curated to appeal to the modern cowgirl alike.
Montana West USA (montanawestusa.com) has 196 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 74 reviews with 1 star · Clear filters
M R.
Used to love these purses. Recently I bought a new purse, and I do love the design. But a month later my purse is starting to fall apart. I have reached out to the place I bought it and to Montana west and zero communication from either. I think when you spend 100 on something it should last you longer than a month. Will never buy Montana west again. Horrible!!!
Wendy H.
Do not buy from these people. I placed an order 12/16/2025, its 1/8/2026. Still hasnt shipped. Five emails, 2 attempts at chat cuatomer service, and 2 hours on hold, no person has ever responded or picked up.
Chance C.
Ordered a purse/wallet combo at the beginning of January and got my confirmation email that said they would update with shipping information. Never received another email. 4 days before Christmas I checked my order and the status said I still owed $4 for some reason so I went ahead and paid it out of frustration. The purse arrived 5 days after Christmas with no wallet or gift wrap that I paid for. I called their customer service and waited on hold for over an hour until the customer service agent answered and told me my order got split somehow and I could get a refund or wait for it to ship. I asked for a refund for the gift wrap and to go ahead and send the wallet and she said ok. Two hours later they emailed me saying that the wallet was out of stock and I would have to pick a different one. Do not use this company they have poor communication and questionable business practices.
Edward S.
Placed an order 12/11/25 with the website clearly indicating I would receive within 10 days. Here I sit 3 weeks later, no order, no refund, and tracking still shows in as the USPS waiting for the item. Multiple contacts with customer service to only get the same answer of “we’re checking with our shipping team”. No real information.
Eddie W.
Buyer Beware! I think that this place is likely a scam operation that skims from a set percentage of customers. We are seeing this more and more. There is a minimum number of customers you can steal from before your get too many negative reviews. I placed an order of December 8th and it is the 24th and I do not have my items. Emails have gone unanswered and holds times have been in the hours. Not a beep from this business! AVOID!!
Jutta B.
Awful. The purse I bought started falling apart on all the leather, it came off in small pieces and now it's so bad I fear that the whole purse will fall apart once the leather is gone. Just started using the purse 7 days ago and it's a complete loss. I wish I could send a picture
Kyler M.
They never shipped my item, refused to refund or communicate. It's been three weeks with literally zero updates and no one is willing to communicate with me. Their customer service is an absolute joke.
Scott
I purchased a Men's Retro Textured Square Check Double Collar Warm Multi-pocket Outdoor for $64.99. They advertise free shipping for orders of $59.00 and offer a 10% discount if a first time customer. My Paypal account was charged $84.88!!! due to shipping charges and inflated tax! Wrote to them immediately and no response.
