Teri G.
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MONTANA WEST USA is a wholesale western handbags manufacturer, we take pride in offering a diverse range of products that capture the essence of western life. From classic leather designs to intricately embellished styles, our collections are curated to appeal to the modern cowgirl alike.
Montana West USA (montanawestusa.com) has 196 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Teri G.
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Keha D.
Absolutely LOVE working with this company! It's been years, after years of loving Montana West items. So, when we decided to open up a brick & mortar store, Montana West items were on the top of the list to try to set up a wholesale account. And we did! Customers love how the handbags "fit" them and they also love the pockets! That's in addition to the many styles, colors, and shapes. We have many happy, repeat customers. Based on web pictures or descriptions there have been times I've wondered if I should order it, but I've always been amazed when I do hold it in my hands. Products offered are very nice and the selection is so big, it's sometimes hard choosing favorites among them; handbags, sandals, boots, accessories, sunglasses, sale items, etc. It's not very often, (maybe twice) and I always take the customer's word, but when an item hasn't been as perfect as it should be, Montana West has always gone over and above to help me as a retailer. This reflects a company that cares. Period. They stand behind not only their products but for us, as retailers. It helps me to provide the best for my customers. Respect & honesty are important to me. I am able to tell my customers if anything goes wrong or isn't right to bring it back and we'll take care of it. All I need to do is just take pictures of the item, give a detailed explanation, and submit in the area on their website and in no time the issue is resolved. We have been buying from them now for a few years with a short break in between. We are still very happy. and so are our customers. Items ship quickly and while on occasion the packaging might be better, overall it's Montana West USA is one of my favorites to place an order. So much so, if I could the store would be filled with nothing but Montana West USA products! From ordering, website, phone conversations, to any other business transaction, Montana West USA has always shown respect for my business through their interactions and great products. Definitely a 5 star company! I was shocked there were no other reviews.
Response from Montana West USAFeb 29, 2024
Dear Keha Domino, Thank you so much for your incredibly kind words and your continued support of Montana West USA! We are truly honored to have such a dedicated partner like you, and we are thrilled to hear about your positive experiences with our products and customer service. It brings us immense joy to know that your customers love our handbags and appreciate the quality, style, and functionality they offer. We take great pride in crafting products that not only meet but exceed your expectations, and we are delighted to hear that you and your customers are satisfied with our selection. Your feedback regarding our commitment to excellence and customer satisfaction means the world to us. We strive to maintain the highest standards of quality, respect, and honesty in everything we do, and it is wonderful to hear that our efforts are recognized and appreciated. We are also grateful for your understanding and cooperation in addressing any rare instances where an item may not meet expectations. Your partnership and trust mean everything to us, and we are committed to always supporting you as a valued retailer. Thank you again for taking the time to share your positive experiences with us. We are truly grateful for your support and look forward to many more years of successful partnership together! Warm regards, Tracy