Monster Scooter PartsReviews of monsterscooterparts.com

Horrible customer service. Beware that any issue you have will be ignored. Their customer service agent 'Aaron' will hang up on you and not answer the phone. Their promised (and paid for) delivery time was extended by 2 weeks. When a 94 year old is trapped with a broken scooter, the expectation is that the item will be delivered as promised. I even requested that they contact UPS to return the item as it was still in Colorado and they flatly refused as it wasn't their 'policy' . UPS confirmed the item could be returned back to them. I then sent a request to get a refund for the delivery fee that they didn't honor. No answer to that as well. Overall look for another place for needed scooter parts.

Madison in customer service needs training in customer service!!! Very rude!! I ordered a battery pack for a scooter fully assembled. Battery did not work when I got it. Had to take it to a mobility store to see what was wrong with it. The batteries on the inside were reversed which caused it not to work. Also as soon As we picked it up the handle broke off. I was told by Madison well you got the battery fixed so what's the issue. The issue is my time wasted getting it fixed when it should have come ready to install!!! And she also said we broke the handle on purpose....how by picking it up with the shitty handle??? These parts are cheaply made and they charge a lot for them. Very poor customer service. I DO NOT RECOMMEND THIS COMPANY AT ALL!!

If I could give them no stars I would but I want to make sure they get a crappy review because we received product that was broken and damaged and they will not replace. Don't do business with this company they don't stand behind their products just order from Amazon and don't let Amazon get it from this company.

I had a chat with online sales person who told me a part would fit & work in my mobility scooter. After spending $ 69.00 to order it, when it came, it did not fit. They won't let me return it so I lost the money.

too big and long too much trouble to return plus you keep the shipping.

Be very careful ordering from monster scooter parts. Ordered tubes. One clearly had a defect. With a small hole. They will not honor the products they sale.

On July 20, 2026, I placed an order (#3397187) with Monster Scooter Parts to replace the two batteries in my disabled mother’s mobility scooter. Unsure of the appropriate battery type, I contacted a parts representative approximately one week prior to the order. Before finalizing the order, I verified the information received previously from the company representative was the exact same information listed under the parts section on the Monster Scooter Parts website. It was not until I confirmed the accuracy of the information listed on the Monster Scooter Parts website regarding the make and model of my mother’s scooter, then locating the corresponding part under the parts section on the Monster Scooter Parts website for that same exact scooter make and model, that the order was placed. Two days after the batteries were delivered (July 30), an installer arrived to install them. During this process, it was discovered that the battery listed on the Monster website for the make and model scooter was incorrect. I contacted a representative that day to explain the issue and requested a return of the batteries for replacement with the correct size or a full refund. The representative informed me that a manager would need to return my call. The following day (July 31), I contacted Monster Scooter Parts again as I had not received a return call. I explained the company’s error to MJ (second representative) and provided photographs of the company website listing the incorrect information and a photograph of my mother’s scooter as proof of the make and model’s accuracy. MJ assured me that he would investigate the matter and provide an update. Early the following week, (August 3), I emailed Monster Scooter Parts and spoke with MJ for an update. He assured me that the company was working on a solution and would contact me soon. On Tuesday, August 4, MJ informed me that the company was “engaged in further research regarding the issue and were striving to offer my mother a label along with a chance to acquire the appropriate items.” On Thursday, August 6, MJ contacted me and informed me that the company would take back the batteries. However, despite the company’s acknowledgment of listing the incorrect size for my mother’s mobility scooter, even if a company representative provided me with the incorrect information previously, it was my mother’s responsibility to verify the batteries’ correct size before ordering. Consequently, (in a much less amicable tone), my mother would be liable for a 10% restocking fee and the cost of return shipping. The shipping cost to return the batteries is $445.18! Furthermore, the company will not replace them with the correct size. We are deeply disheartened by the fact that a company like Monster Scooter Parts would be so insensitive to a disabled person and to all disabled individuals, as to shift the blame onto a ninety-one-year-old person who lives alone and is confined to a wheelchair. Do they genuinely expect a ninety-one-year-old woman who is legally blind in one eye and confined to a wheelchair to remove the seat and internal components cover to verify the information a parts representative from Monster Scooter Parts and listed on the company website was the same number printed on the current batteries in the scooter, when she cannot even see those numbers? I am truly appalled at the customer service received from MJ and those individuals he spoke with (names not released). Particularly when I began noticing a definite change in tone and attitude when I began asking pressing questions as to the company’s responsibility for listing incorrect information. Indicating, essentially, that it was my mother’s fault. If a company representative wishes to contact us regarding this matter, my information can be found by referencing the order number listed. *Followup: A representative from Monster Scooter Parts offered to accept the return on the batteries but stated the cost of shipping plus a 10% restocking fee would be my ninety-one year old disabled mothers responsibility (for their error). The cost of shipping is $453.00! More than the cost of the batteries. That’s disgraceful. They shamefully reply with a message that would appear their company is focused on strong customer values and relationships without showing how little they actually value their customers.

Big sign" no return " on ad. If i saw a "no return " sign. I would not of bought the item. In case there was a problem, like now!