Monster Scooter PartsReviews of monsterscooterparts.com

Response from Monster Scooter PartsJul 9, 2026

We're sorry to hear about your experience. We want to clarify that customers are not held responsible when an item is received damaged. When damage is reported to our Customer Service team with the requested information or photos, we follow our damaged-item policy by offering either a replacement or a full refund, depending on the customer's preference and the circumstances. Restocking fees are not charged for products confirmed to have arrived damaged. If a restocking fee was assessed, it would have been for a return that was processed under a different return reason. We would appreciate the opportunity to review your order and ensure it was handled correctly. Please contact our Customer Service team with your order number so we can investigate and address any concerns.

Response from Monster Scooter PartsJun 29, 2026

Thank you for your feedback. We’re sorry to hear the item didn’t meet expectations. In this case, a return was authorized and return labels were provided. Once the items were returned, the refund was processed in accordance with our return policy, including the standard restocking fee. We appreciate your understanding and are here if you need any further assistance.

Response from Monster Scooter PartsJun 25, 2026

Thank you for your feedback. We understand your concern regarding tracking information. Once an order ships, the tracking number provided is generated directly through the carrier’s system and will always identify the shipping provider handling the package (such as USPS, UPS, FedEx, etc.). In some cases, tracking may not immediately show movement until the carrier scans the package into their network, but it is still valid and active. We do not alter or fabricate tracking details, and all shipments are handed off to the appropriate carrier for delivery. If you’re still having trouble seeing updates, we’re happy to help review the tracking for you. Just let us know. Thanks for your feedback!

Response from Monster Scooter PartsMay 26, 2026

We’re sorry to hear you were disappointed with your experience. However, we would like to clarify a few important details for accuracy. The armrest cushions were delivered as ordered, but unfortunately they were not compatible with your specific wheelchair. We understand that fitment issues can be frustrating, which is why we do offer a return option. The “Free Returns” coverage purchased at checkout covers the cost of the return shipping label only, as clearly stated in our return policy. Restocking fees still apply to returned items, which is also disclosed in our policies prior to purchase. Your refund was processed according to those terms. We also take concerns regarding customer interactions seriously. We respectfully disagree with the characterization of the phone conversation, as our representative remained professional throughout the call while explaining the return policy multiple times. We strive to be transparent with our policies and encourage customers to review product compatibility and return terms before placing an order.

Response from Monster Scooter PartsMay 14, 2026

We’re sorry to hear about your experience. We’ve been in business for quite some time and work hard to provide accurate part listings and compatibility information, especially for older mobility equipment, where manufacturer support can become very limited over time. We certainly do not create “fake listings,” and we never want a customer to feel dismissed or unsupported. We’d appreciate the chance to review what part was ordered and what may have happened with the installation or compatibility issue. Please contact our customer service team directly with your order number or the name/email used on the purchase so we can investigate and work toward a resolution.

Response from Monster Scooter PartsMay 5, 2026

We’re sorry to hear you were dissatisfied with the part and your overall experience. As discussed during your call with our team, this brake lever is an aftermarket replacement part for the EW-36 and is not advertised as an OEM eWheels component. Due to production variations between scooters over the years, some aftermarket parts may fit differently depending on the specific unit. Our customer service team did attempt to assist and offered a return option when you advised the part was not working for your application. However, once a part has been installed, we are limited by our return policy regarding used items. Additionally, our customer service department is not able to provide technical installation guidance or modification instructions for aftermarket components due to safety reasons. We do appreciate the feedback regarding the listing description and compatibility expectations, and we will review the wording internally to determine whether additional clarification would be helpful for future customers.

Response from Monster Scooter PartsApr 13, 2026

Thank you for your feedback, and I’m sorry to hear about the issues you experienced. That’s definitely not what we want for our customers. Please reach out to our support team with your order details so we can look into this and help make it right. We can be reached at 1-800-798-0325 Monday through Friday. We look forward to further assisting you! -Monster Scooter Parts

Response from Monster Scooter PartsApr 13, 2026

We’re sorry for the frustration this situation caused and appreciate the opportunity to clarify. In this case, the return was accepted as an exception since the item was originally non-returnable. As part of that exception, the return was subject to our standard restocking policy, which includes a 10% restocking fee. In addition, a prepaid return label was provided at a cost of $36.38 as a courtesy since the carrier was going to charge a lot more. Upon inspection, the returned item was not received complete, as hardware components were missing. Because the item could not be resold as returned, an additional 5% restocking fee was applied in accordance with our policy for incomplete returns. These combined adjustments were applied before issuing the refund. We understand this was not the outcome you were expecting. The refund amount reflects the agreed return terms and the condition in which the item was received. We also regret that any part of your phone experience felt unprofessional. That is not the standard we expect from our team, and it has been addressed internally. At this point, the refund has been processed correctly based on the return conditions.