Margaret H.
Poor quality and denied return by the company
The T shirt itself seemed like good quality but the appliqué was puckered and felt too big for the shirt. I was unable to gift the shirts due to the poor quality. When I tried to return it I was denied by the company. Will never use them again due to the poor customer service.
Response from monsterry.comJan 9, 2025
Hi Margaret Henderson I’m sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you. We are so sorry but we can not find your order information with your name. We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward. Please feel free to reach out via our support email. We’re committed to providing excellent customer service and are looking forward to hearing from you!