Mike
Worst exerperience ever, feel for the staff.
Not sure why we have to give 1 star at all. Anyway, that's the lowest we can give here. The organisation is a pain at every step of the process. Completely convoluted processes that waste huge amounts of time. Ultimately, we left MongoDB behind after some years of pain, even in exiting the organisation, the ridiculous process we had to go through was insane. IN the first instance, having to wait for a verification code which could be sent at any time and had to be entered within 5 minutes, otherwise had to start the process again. Once that was entered, then waiting for another code which would be sent within 24 hours, to be entered within 24 hours. then another code would be sent within 72 hours, and had 24 hours to enter that code. If you miss the codes, then you have to start the whole process again. All it amounted to was hanging onto the client for as long as possible to milk that last cent from them right up to the last minute. It's a disgusting process that defies 2 factor verification. If 2 factor verification is good enough for financial institutions and governments, then it should be good enough for Mongodb. This company has been reported to the ACCC for breaches to the corporations act.