MoneypennyReviews of moneypenny.com

Great people, great service. Couldn’t be happier.

I spoke with Melissa today to work on our account and she was great! The experience was stress free and I experienced zero hold or wait time which was amazing! Thank you!!

I needed to make some extensive changes to our account set-up, and used the chat feature to get started. Melissa responded right away and was able to immediately assist me in getting the super-detailed information entered and updated for me. Super easy. Super efficient! I am thrilled!

I called our line dozens of times only to hear the most un-enthusiastic representatives from voice nation drop the ball more than I care to go into. 14 rings was longest I waited for a phone call to be answered. When the person finally did answer I raised the roof with yet another complaint. I said to whomever finally answered that I was done with this unreliable company and their unreliable services. I estimate thousands of dollars in lost revenue because of their lack of timeliness and professionalism. I also requested to speak to a manager, a supervisor or Chris the salesman who sold the services to us. I had previously talked with him about other issues like this one that had occurred in our first 30 days. As of this writing I have never heard from upoer management via phone or email. (3 weeks) The only emails I received was from a staffer by the name of Melissa who had nothing but lame excuses and short winded apologies. Voice Nation has continued to charge us repeatedly. Not sure we ever received the first month 20 minutes free like was promised either. Not to mention overage costs for additional minutes above the 39.95 plan we were on. I had called and complained to a few of there operators and based on my many calls and conversations with those who did eventually answer our forwarded business line to Voice Nation...I am fairly sure I but not certain was charged for those minutes of my opinion as well! There were lots of 6 to 9 ring calls (that means they didn't pick up until it rang 6 to 9 times) I personally made the let me "check" our answering service calls, and how are calls were being answered and how long it took. This company did not deliver as advertised in my opinion.... I would not recommend them to anyone. There has been no joy when it comes to Voice Nation as our answering service.

I contacted VoiceNation to update our call script and Melissa Amonds was super fast responding and did a great job taking care of my issue.

Thanks, guys!

Highly Recommended.

Love this company! Saves me sooo much time.