Moneypenny Reviews | Read Customer Reviews of moneypenny.com

MoneypennyReviews of moneypenny.com

4.7466 reviews
Computers & Phones

Moneypenny

About Moneypenny

Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients,

Moneypenny (moneypenny.com) has 466 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: moneypenny.com
Website: moneypenny.com
Category: Computers & Phones
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 70% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Moneypenny reviews

466 approved reviews, newest moderated first

Kathryn H.
May 24, 2024
This was a very easy implementation
This was a very easy implementation. Thank you!
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Greg M.
May 24, 2024
Exceeded Expectations
Bailey Shepard was incredibly knowledgeable, and professional making our onboarding experience very straightforward forward and exceeding our expectations on ALL levels.
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David R.
May 23, 2024
VicCapHol
Fast and Easy. Took care of all my needs.
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Shocked
May 23, 2024
Track your bill for excessive charges
One month claimed I had 70 calls, which were coded as "dead air." My $60 bill went to $150+, and I called to address the matter. They claimed there was nothing they could do. It's a scam to make money. Excess of a month to be released, still paying, and no such information is posted on the website.
Response from MoneypennyMay 23, 2024
I'm sorry to hear about your concerns with billing. Please feel free to call 866-766-5050 Option 3 I'm happy to discuss with you further.
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Allison
May 20, 2024
So much better than the rest
We are very happy with services. We’ve only had maybe 2-3 issues since we started with you guys and you have responded/resolved quickly- can’t tell you the difference between our old answering service and voicenation-night and day. I used to get weekly if not daily complaints about our answering service from our on call team members, and it was frustrating and inconsistent to change the on call list- the ease of changing the on call list is the best for me- I can do it from my phone in a few clicks. If you are thinking about changing services- I highly recommend switching to Voicenation.
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Jenine M.
May 20, 2024
Using VoiceNation has been great
Using VoiceNation has been great. From the original intake call to onboarding once I became a client, everyone has been kind, knowledgeable and helpful.
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Priscilla
May 18, 2024
MoneyPenny is awesome!
Deborah, Rachel & Skye were great throughout the process! I hope you know what an amazing team you have - special shoutout to Deb for her patience and collaboration in this project. We appreciate you!
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Hannah R.
May 16, 2024
VoiceNation & their employees are excellent!
VoiceNation seems like the most thorough AND budget friendly receptionist service. They have a myriad of plans that can fit your needs, and I feel like my business is in very good hands when new clients call. Deborah was the first person I met with and she was prompt, friendly, explained everything well, and was super patient with me when I had a bunch of questions. Would definitely recommend working with Deborah! I met with Lauri the second day to finalize the onboarding process and go over the scripted responses for all the different scenarios and she was a joy to work with. She was also super personable, patient, funny, and it felt really nice to be meeting with a great person who I'm trusting my business needs with.
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