Loretta M.
Mondressy
The dress did not look like the picture, they charge a 20 percent restocking fee, and is was $70.00 to mail it back. I spoke to costumer service about my issues they were able to help me and fully refund me. Although the dress didn’t look like the photo they were extremely accommodating to help make it right
Response from MondressyOct 10, 2025
Dear Customer, First and foremost, we are deeply sorry for the poor shopping experience you had. We are deeply ashamed and fully understand your frustration. Every customer's feedback is crucial to us. Your negative feedback isn't a "problem," but rather a direction we must address and improve. We sincerely hope to understand your specific situation so we can provide you with a targeted solution. We will do our utmost to remedy this regret and make you feel our sincerity. If you would like to give us a chance to resolve the issue, please contact us. We always believe in "problems can be solved, experiences can be improved," and we will not shy away from any service oversight. If you encounter any difficulties during your shopping experience, please contact us immediately. We will use every piece of feedback as motivation to improve and strive to do better. Once again, we apologize for the inconvenience and look forward to the opportunity to communicate with you and take concrete action to resolve the issue.