MondoReviews of mondotees.com

Okay my experience with mondo was very good in the first three months, after that things just went down hill... I joined mondo on September and then on November I got a message saying that my account is due but then the names on that message weren't mine so I didn't pay attention to them. And then on November I got a message again saying my service has been interrupted then I couldn't use anything on the sim card but I didn't understand how because every month Mondo took their money from my account but then I didn't understand because at first my sim card contract was a good deal 40 gigs for R200 but then on November it was R300 and still my sim card was locked I tried to email mondo I got no response I email telkom still no response even on December they took R300 and now because I even downloaded the app to find out what's happening I see that now im due R499 which still I don't understand how in the first place. Can I still get help please or other this month I'm canceling everything my experience was very bad and is still there nothing changed....

Paid for shipping instead of availing of their free shipping so that it would arrive faster. It's been more than a month already, and no update on shipment yet. Per tracking, it's been stuck in the same place since late November. First time to order here - looks to be my last.

I feel the need to give Mondo some great feedback. They sent me the wrong record to start with, not going to lie I was annoyed as anyone would be. However, I got in touch with them, I recieved a quick response from Ian L at Customer Service and he offered me a replacement straight away, and as I live in the UK, I got to keep the other record aswell that was sent by mistake. He went out of his way for me and I'm very happy with Mondo and will buy from them again in the future as they've now gained my trust. Robee

Bought a vinyl record which was really poorly pressed (appears to be a common problem). It was not cheap yet was sightly warped and had clicks from new. I contacted Mondo customer service and they wrote back saying the vinyl was out of stock and that I should look through their catalogue for more vinyls to buy. Absolutely no acknowledgement of the poor QC or the content of my email. Maybe is was an auto generated email. Unimpressed.

Ordereda gift for someone and necessary received it. They blamed covid and never refunded. Fraud!!

they are horrible i have not got my merchandise in over 3 months all they say is it’s on its way and will not return my money or give me my what i paid for now they won’t even email me back!! they are a scam!!!! horrible place

I have been waiting for my order for over a month. When I email them requesting a status, they state that it will arrive "by Monday." Then when Monday comes and goes, they say, "by the end of the week." Then when the week passes by, they say, "it will arrive by Monday." Then when Monday comes and goes, they stop responding to my requests for updates. I'm not sure if the company is legitimate. DO NOT SHOP HERE AND WASTE YOUR MONEY. I HAVE NOT RECEIVED ANY PRODUCT AND I AM DOUBTFUL I EVER WILL.

Where do I begin? Absolutely outstanding customer service! Not only have Mondo reimbursed me for multiple customs charges incurred on two of my recent orders, due to a warehouse move which has impacted their operations they have also refunded me the shipping cost in full and as a goodwill gesture given me a gift code worth $75 to spend towards my next order. Mondo have gone above and beyond my expectations and I commend you on handling such issues with dignity and care. It is greatly appreciated and for this I thank you.