MondlyReviews of mondly.com

Response from MondlyJan 13, 2025

Gentile Raffaella, Grazie per averci contattati e ci scusiamo per il disagio. Volevamo informarla che abbiamo già confermato la cancellazione del suo abbonamento. Siamo spiacenti se non ha ricevuto una risposta nei tempi che si aspettava. Se avesse bisogno di ulteriore assistenza o avesse altre domande, non esiti a scriverci. Siamo qui per aiutarla! Cordiali saluti, Andrea & Il Team Mondly

Response from MondlyDec 31, 2024

Hello Anya, Thank you for sharing your feedback. We deeply apologize for the delay in our response. We strive to assist all our learners promptly, but we’ve been experiencing an unusually high volume of support requests, which has caused delays. The Mondly trial is meant for you to test out the Premium benefits and decide whether Mondly suits your language learning needs. If you try to get another free trial offer, you will be notified that the subscription will start immediately. If there’s anything further we can assist you with, please reply to our email. All the best from the Mondly Team!

Response from MondlyDec 31, 2024

Hello, Thank you for sharing your feedback here. We've checked our records, but unfortunately, we were unable to associate your username with a support request in our database. Kindly share your email address or reach out to us at [email protected] with your purchase receipt and a reference to your review. We're looking forward to hearing from you, the Mondly Team

Response from MondlyDec 31, 2024

Hello Chris, Thank you for sharing your thoughts. Mondly offers 38 categories, each designed around real-life scenarios. In addition to this, we provide chatbot scenarios and conversation lessons to simulate real-life interactions and improve conversational fluency. We apologize for the delay in our response; we are currently experiencing an unusually high volume of requests and are doing everything we can to assist everyone. Regarding the cancelation, we're sorry you found the process difficult. We do our best to keep our students informed of any upcoming charges, the terms under which they buy a subscription as well as how they can manage that subscription. However, we'll make a note of your feedback and take it into consideration as we continue to improve our services. We do hope you will consider us for your future language-learning journeys. All the best from the Mondly Team!

Response from MondlyDec 23, 2024

Sehr geehrter Harry, vielen Dank für Ihre Bewertung. Wiederholungen sind ein wesentlicher Bestandteil des Sprachenlernens, und Mondly integriert sie als eine Schlüsselstrategie. Was die Zeitformen betrifft, so verwenden wir eine Vielzahl von Zeitformen im gesamten Lernmaterial. Sie können entweder auf die Konjugationstabellen zugreifen oder sich durch die Kategorien bewegen, um die anderen besprochenen Grammatikpunkte zu überprüfen. Wenn es um nicht erkannte Wörter geht, senden Sie uns bitte einige Beispiele zusammen mit der Lektion, in der das Problem auftritt, an [email protected]. Mit freundlichen Grüßen, das Mondly-Team

Response from MondlyDec 23, 2024

Sehr geehrte Angelika, Vielen Dank für Ihre Bewertung. Der lebenslange Premium-Zugang gewährt Ihnen in der Tat Zugriff auf den gesamten Inhalt von Mondly, solange Sie sich mit den richtigen Zugangsdaten bei Mondly anmelden. Wir haben diese Angelegenheit in unserer E-Mail-Antwort detailliert beschrieben. Bitte überprüfen Sie Ihren Posteingang und teilen Sie uns mit, ob jetzt alles in Ordnung ist. Mit freundlichen Grüßen, das Mondly-Team

Response from MondlyDec 19, 2024

Bonjour, Nous vous remercions pour vos commentaires. Nous tenons à préciser que la disponibilité des leçons gratuites n'a pas changé. Mondly propose toujours des leçons quotidiennes gratuites, des quiz hebdomadaires et des défis mensuels. Si vous avez besoin d'aide pour naviguer dans le contenu de Mondly, veuillez nous contacter à l'adresse [email protected]. Nous nous ferons un plaisir de vous aider ! Tous les vœux de l'équipe Mondly !

Response from MondlyDec 16, 2024

Hello Bob, Thank you for your review. We offer beginner, intermediate, and advanced difficulty levels. You can change the difficulty level at any time, in the app settings. We've checked our records but, unfortunately, we were unable to associate your username with a support request in our database. Please send us your Mondly account details (the associated email address) at [email protected] and reference your review; we'll get back to you right away. We're looking forward to hearing from you, the Mondly Team