Richard M.
Mondly is a subscription scam
Mondly is a subscription scam. I signed up and stopped using it after a short time because it is a poor choice compared to other language apps. A year later they charged for the renewal. They said a renewal notice was sent but none was found. It is also extremely difficult to cancel the subscription. I only learned how after a number of emails to their support. When I demanded for a refund for the service I don't use, they refuse. Don't use this service.
Response from MondlyMay 4, 2023
Dear Richard, Thank you for your review. We're very sorry to hear that you believe we engage in scamming people which we have no intention of doing. We want to help people learn and we're doing so through technology and innovation - we believe in what we're doing. While we understand that Mondly might've not been the right solution for you we still need to set the record straight and be transparent with what has happened. You bought a subscription that was not canceled in due time. As the majority of subscription-based services work nowadays, you are billed unless you cancel the service you sign up for. This was not canceled, even after the notification renewal that we sent and for which my colleague, Efrain, has sent you a screenshot of our records. Do not hesitate to reach out again if we need to resend it. Regardless; we checked this on our end and it appears that our colleagues from Customer Care already sorted this out for you. We hope that you'll find the right solution for your needs and that you will still give Mondly a chance in the future, should we offer features more tailored to your needs. Kind regards from the Mondly team!




