Payment failes. Shortly after that i got a message and warning that bij credit card was charged for a highwer amount then that was mentioned.
The charge was canceled bij the bankt. De creditcard was invalidated.
Response from MondlyOct 7, 2025
Hi, thanks for your feedback. We’re sorry to hear about this payment issue. Mondly does not charge higher amounts than those displayed in the app or store. It seems the payment was declined by your bank’s security system. Please contact us at [email protected]
so we can review this together.
MS
marion S.
ich versuche seit Tagen mein ABO zu…
ich versuche seit Tagen mein ABO zu kündigen , angeblich gibt es kein Account mit meiner E Mail.
Die Vokabeln wiederholen sich ständig. Grammatik wird kaum vermittelt. Eine Telefonnummer für den Support zum Kündigen gibt es nicht .
Response from MondlySep 1, 2025
Hallo Marion,
vielen Dank für Ihre Rückmeldung. Wir verstehen Ihre Frustration und möchten einige Punkte klarstellen.
Um ein Abonnement zu kündigen, benötigen wir bestimmte Informationen, um Ihr Konto und die Zahlung zuordnen zu können. Leider haben wir bisher nicht die notwendigen Daten (z. B. die Kaufrechnung oder die mit dem Kauf verknüpfte E-Mail-Adresse) von Ihnen erhalten. Ohne diese Angaben können wir Ihr Abonnement nicht in unserem System finden.
Bitte beachten Sie auch, dass die Verwaltung und Kündigung des Abonnements in erster Linie über den Store erfolgt, in dem Sie es abgeschlossen haben (Google Play, App Store oder unsere Website). Wir haben Ihnen dazu bereits in unserer E-Mail-Korrespondenz die passenden Schritte geschickt.
Wir möchten Ihnen weiterhin helfen und stehen Ihnen gerne zur Seite, sobald wir die erforderlichen Angaben erhalten. Bitte senden Sie uns die Bestellbestätigung oder die verwendete E-Mail-Adresse an [email protected]
, damit wir Sie direkt unterstützen können.
Wir danken Ihnen auch für Ihr Feedback zur Wiederholung der Vokabeln und zur Grammatikdarstellung. Ihre Anmerkungen wurden bereits an unser Team weitergegeben, um die Lerninhalte weiter zu verbessern.
Mit freundlichen Grüßen
Ihr Mondly Team
IS
I S.
Avoid
Avoid: Mondly’s subscription process is blatantly deceptive and designed to entrap unsuspecting customers into unwanted recurring payments. I was initially lured by a pop-up advertisement touting Mondly as a highly effective language learning app. At the time, I wasn’t actively shopping for language apps but decided to try it since the ad offered a free trial. However, the trial lasted only a couple of days—far too short to properly evaluate the service. When I finally had time to test the app, I was informed the free period had already expired and was prompted to sign up for a paid subscription. Reluctantly, I agreed to a one-month subscription, as the offer clearly suggested this was a limited, one-month commitment, not an ongoing auto-renewal. I used the app for about three hours in the first week and found it unexceptional, certainly not worth continuing. To my shock, Mondly automatically charged me for a second month without clear prior consent. Their customer service (Efrain and Georgiana) claimed the auto-renewal terms were stated and that a reminder email was sent (which I never saw, likely buried in spam). They refused to refund the 2nd month charge, hiding behind their terms and conditions. This bait-and-switch tactic—offering a fleeting free trial, rushing users into a paid plan, and then ambushing them with auto-renewals—is unethical and predatory, regardless of what their fine print says. I was misled into believing I was signing up for a single month to test the service, not locked into an endless subscription. Mondly’s approach feels like a deliberate scam to profit off customers who are misled into recurring payments they never requested. I strongly urge others to steer clear of Mondly and choose a language learning provider with honest, transparent practices.
Response from MondlyAug 25, 2025
Hi,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations weren’t met, and we appreciate the opportunity to clarify a few points regarding how Mondly subscriptions work.
We offer a free trial to allow users to explore the app before making a commitment. The duration of this trial may vary, and details, including whether a subscription will renew automatically, are shown during the purchase process. Additionally, when signing up through the app stores, auto-renewal is standard and managed by Google Play or the App Store, not directly by Mondly. That said, we understand how frustrating it can be when something feels unclear or unexpected.
Regarding the one-month subscription: even though it was described as a monthly plan, it is a recurring monthly subscription, as stated in the plan’s terms before purchase. We do our best to ensure this is communicated at the time of sign-up and in the purchase confirmation email sent by the platform.
We can confirm that our customer service team reviewed your case, and while your subscription followed the stated terms, we're sorry that this wasn't your expectation. Your feedback has been shared with our product and marketing teams to further improve clarity for future users. We also understand that emails can be missed or sent to spam — that’s why we try to provide multiple reminders where possible.
Our intention is never to mislead, and we regret that your experience led you to feel that way. We take these concerns seriously and always welcome the chance to assist further if needed.
Sincerely,
Mondly Customer Care Team
GV
Gervis V.
Es una aplicación que para empezar no…
Es una aplicación que para empezar no responde y aparte de eso cobro la membresía de una tarjeta alternativa que no estaba autorizada...técnicamente me han robado mi dinero y no responden NO INSTALEN ESTA APP !!!!
Response from MondlyAug 11, 2025
Hola Gervis,
Gracias por compartir tu opinión. Lamentamos que tengas esta percepción sobre nuestro servicio.
Queremos aclarar que el cobro se realizó a la tarjeta utilizada originalmente en la compra, tal como se establece en las condiciones de suscripción. No hemos podido asociar tu nombre de usuario con una solicitud previa en nuestra base de datos, por lo que te pedimos que nos contactes a [email protected] enviando más detalles sobre lo ocurrido. Así podremos revisarlo de inmediato.
Quedamos atentos a tu respuesta,
Equipo Mondly Languages
MI
Mike
Die App war eine 5/5
Die App war eine 4/5, oder 5/5 bis das neue Layout erschienen ist. Das neue Layout hat mir komplett den Spaß an der App genommen. Mit dem Layout hat Mondly aus meiner Sicht sein gesamtes Charisma verloren.
Response from MondlyAug 4, 2025
Hallo Mike,
vielen Dank für deine Bewertung. Es tut uns leid zu hören, dass dir das neue Layout den Spaß an der App genommen hat. Wir würden gerne besser verstehen, was genau dir nicht gefällt. Wenn du uns Beispiele nennen oder uns direkt unter [email protected] schreiben könntest, leiten wir dein Feedback gerne an unser Team weiter.
Mondly Team
MB
Mia Bentsen B.
Mondly.com only useable on tablets and phones
Mondly.com is probably great for learning new languages, and a big plus is that I can learn Spanish from Norwegian. I was really excited about this, since learning Spanish from another second language is much, much harder.
But that does not help at all when the website is completely useless on a laptop/computer.
Mondly should either create a completely new UI for the website, or just shut it down and focus solely on their app. I would never use the app though, because it's like a stupid game show and I like to have a bigger screen when learning.
The website is just extremely annoying, asking me to "swipe" or "tap", which makes it very obvious that this is a learning APP and not a website. Please fix your website or shut it down.
I would so much love to use Mondly, because learning from my native language would be so much easier. But I am afraid I will end up smashing my computer in pure frustration if I continue using that awful website.
Response from MondlyJul 14, 2025
Hi Mia,
Thank you for your detailed review. We truly appreciate your feedback and understand how the current web experience can be frustrating. We've shared your comments with our team, as input like yours helps us improve Mondly for all learners.
Wish you the best,
Mondly Customer Support
RJ
Rex J.
The 7 day free trial is very deceptive
The 7 day free trial can be complicated/deceptive. I attempted to acquire a 7 day free trial but was charged for a $70 annual subscription. I thought maybe it would be refunded after I cancelled (w/i 7 days), so I immediately contacted CS & they said because I had used a free trial 5 years prior & because I used the Apple Store for my free trial they could not refund me. None of this was worded on the free trial offer. Surely their product is not the same as five years ago & another look w/o obligation is not asking too much. It certainly complicated the issue & made me not want to even look at their product. Just didnt feel right. On my 2d text with Mondly, they did instruct me to go to Apple for refund (makes sense now) which I did & they very quickly refunded the $70. Just frustrates me that they would cause all of this confusion over a free trial from literally five years ago.
Response from MondlyMay 26, 2025
Hi,
Thank you for sharing your experience — we’re really sorry it didn’t feel clear or straightforward. When starting a free trial via the App Store, Apple does display the subscription terms, including the price and renewal conditions, before confirmation. Since your original free trial was used years ago, the system initiated the subscription immediately.
We're glad Apple was able to issue the refund, and as mentioned in our first response, they are the only ones who can handle cancellations and refunds for purchases made through their platform. We understand the situation was frustrating and truly appreciate you giving Mondly another try.
Best regards,
The Mondly Team
RN
Rosie N.
Do NOT even download the app!
READ ALL 1 STAR REVIEWS BEFORE TRYING THIS APPALLING APP!!
Do NOT even download the app!! I was looking at a free trial and before i knew it a notification drop onto my phone screen saying i’d paid them £54!!! Next an email from apple saying i’d signed up for a year!!!
It’s a total scam!!
If you read the 1 star reviews you’ll see that the free trial is advertised as a “free trial” but they WILL CHARGE YOU!
Do NOT put yourself through the hassle of trying to get your money back.
Please DO NOT be drawn in by Mondly’s cleverly worded replies to complaints. This IS fraud! They do NOT make it clear and the app doesn’t give you a chance to see what you’re getting into. You click what you think is a link to see further details and you’ve signed up for a year!
Mondly emailed me in response to my complaint today saying that i had previously had a free trial (I don’t remember that!) and that was why when I clicked “free trial” it just charged me £54!!!
MONDLY, read all of the negative reviews. You are scamming people by not making things clear enough and not offering people a chance to review something they’ve clicked on!!
Do something about it!!
I’ll be going to trading standards if i don’t get a refund from Apple.
Let’s see what they think about your “tactics” on your app!!!
Response from MondlyMay 8, 2025
Hello Rosie,
Thank you for the feedback. We are sorry to see you feel this way; we'd be more than happy to clarify the matter again.
To test Mondly, one can either check the completely free content (the first category and daily lessons) or take a free trial offer.
The free trial period is meant for you to test out the Premium benefits and decide whether Mondly suits your language learning needs. If you attempt to get another free trial offer, you will be notified that the subscription will start immediately.
We understand that things can slip from memory, and you absolutely don’t need to remember this. However, the system does retain this information, which is why you are being notified of the trial terms before completing the order.
No charge is applied without your explicit authorization.
Nonetheless, we'll take this as a learning opportunity and will explore ways to improve things in the future.
For now, we remain at your disposal with anything that we can do from our end, and we truly hope the case will resolve in your favor.
Best regards,
the Mondly Team
