MondlyReviews of mondly.com

Response from MondlyJul 9, 2021

Dear Mrs Verschueren, Thank you for your review. You can cancel your subscription anytime online or you can get in touch with us at [email protected] to help you out; we're always happy to do so. We've checked our records and they indicate that the issue was sorted. We hope that you'll try Mondly again in the future and that you've enjoyed learning with us. All the best from Mondly!

Response from MondlyMay 25, 2021

Dear Mike, Thank you for your review. We've checked our records and they indicate that the issue was sorted. I am sorry to see that you found the cancellation process difficult but we're always here to help. We do strive to provide a hassle-free experience and I entrust that we were able to do so. We hope that you'll try Mondly again in the future and that you've enjoyed learning with us. All the best from Mondly!

Response from MondlyMay 25, 2021

Dear Vanessa, Thank you for the feedback. We've checked our records and they indicate that the issue was sorted. If you have any other issues in the future, please get in touch at [email protected] - you know we're always here to help. Looking forward to hearing from you, Ioana, Customer Care

Response from MondlyMar 5, 2021

Dear Phoebe, Thank you for taking the time to share your feedback. I'm sorry to hear that you could not cancel your subscription. We would really like to assist and we assure you that we'll do our best to provide a hassle-free experience. Please contact us at [email protected] with more details on the matter and we'll get back to you with a resolution. Best regards, Ioana from Mondly

Response from MondlyMar 5, 2021

Cher David, Merci d'avoir pris le temps de partager vos commentaires. Nous comprenons que notre méthode d'apprentissage inductif ne correspond pas à votre style d'apprentissage. Nos niveaux de difficulté abordent de différentes compétences linguistiques; comme par exemple : écriture, expression orale, compréhension, écoute, etc. Cette approche holistique nous permet de fournir la méthode d'apprentissage des langues la plus immersive du marché. Je ne peux que vous rassurer que vos références aux «arnaque» et aux procédures d'annulation ne proviennent pas de Mondly et ne représentent, en aucun cas, notre philosophie de service à la clientèle. Veuillez nous contacter à [email protected] afin que nous puissions voir comment nous pouvons vous aider davantage. Sincèrement, Ioana de Mondly

Response from MondlyDec 21, 2020

Dear Mario, Thank you for your feedback. I'm deeply sorry to hear about your experience - we had an in-depth review of the case; it seems that in November we have requested you more details via email but unfortunately, we were not able to get an answer from you. We're keen on helping you out so please, reach out at [email protected]. Looking forward to hearing from you, Ioana from Mondly

Response from MondlyNov 30, 2020

Dear Frederikke, I'm really sorry to hear about your experience; there seems to be a misunderstanding. We have checked our records but it seems that we couldn't manage to get a reply to our emails since July 2020. We'll be more than happy to work with you until a satisfiable solution is found. Please get in touch at [email protected] - we're here to help. All the best, Ioana from Mondly

Response from MondlyNov 30, 2020

Dear Julia, Thank you for your review. We have checked our records and they indicate that the issue has been sorted. If you have any other suggestions or feedback for us, please do let us know at [email protected]. We're here to help. All the best, Ioana from Mondly