MondlyReviews of mondly.com

Fairly good app though there is no cancel or unsubscribe option in the app or website which is very cynical business practice attempting to take advantage of less persistent or tech savvy people, and for that reason I am giving it one star. I am sure they know this as they have read and responded to similar reviews on here so obviously have no shame.

Wie oft beschrieben, ist es bewusst sehr schwierig gehalten, einen Vertrag zu kündigen oder zu widerrufen. Bei einer Kündigung muss man erst langwierige Fragen beantworten, warum man kündigen möchte. Ich habe meine Mitgliedschaft direkt 8 Stunden nach Abschluss lebenslange Mietgliedschaft widerrufen und keinen Zugang zum System herstellen können. Bis heute warte ich auf mein Geld. Einschaltung von Paypal bringt nichts, da Mondly behauptet geliefert zu haben.

Først blev jeg meget motiveret af konkurrencen mellem brugerne men det viste sig at den begynder forfra den første i måneden det er helt absurd demotiverende. Gentagelser er fine, men ikke når det er de samme ord igen og igen og i simple fraser istedet for de mere komplicerede og istedet for variation i alle de allerede indlærte ord.

Bonjour, Je suis extrêmement déçue par le contenu très pauvre et très inadapté à mon niveau de Mondly. Il n'y a pas de test préalable pour évaluer son niveau et seules deux catégories extrêmement simples (niveau CE2 avec "mamam", "papa" etc.) sont accessibles. J'ai demandé un remboursement intégral car je n'utilise pas le site et n'ai eu aucune réponse. Je pense qu'on peut qualifier cela de "vol". Hello, I am extremely disappointed by the very poor content and very unsuitable for my level of Mondly. There is no preliminary test to evaluate one's level and only two extremely simple categories (CE2 level with "mamam", "papa" etc.) are accessible. I asked for a full refund as I don't use the site and have had no response. I think this can be described as "theft".

Was altijd een leuke manier voor me om Frans te leren. Helaas heeft de vrouw die het nu inspreekt een superirritante uitspraak, klinkt erg onecht, alsof ze zelf over de woorden struikelt. Erg jammer, was altijd erg goed. Als dit niet verandert zal dit mijn laatste jaar bij deze app zijn en ga ik op zoek naar een andere app.

Mid 2021, I reported having technical issues with the desktop app. Mondly didn’t get back to assist me. Still, the positives outweighed the negatives. I was learning Cantonese on Ling App, when Mondly announced their Xmas deal. I was excited about the opportunity, so I rushed in to upgrade from free to lifetime premium. Sadly, I found out afterwards that Mondly don’t offer Cantonese. My rush buy cost me £89.99. I thought I’d just get in contact with Mondly, they’d understand, and quickly refund my purchase. 1. Slow response times and lack of transparency.
 I had to chase multiple times through the online contact form to get Mondly to reply. Otherwise, if they had a phone number, I would’ve just called. I eventually got a reply from their customer service specialist. For the fourth time, I reiterated my refund reason, and offered up my details, so they could resolve my case. I didn’t hear back from them for a while. Then I was sent this reply, “We’re looking into ways on how to improve Mondly and deliver a truly customized experience and we need your feedback to do so – we’ll greatly appreciate it. Unfortunately, the refund is not a default option. However, we’re willing to make exceptions – please help us so we can help you.” I had previously tried to find their refund policy online, but there was nothing in their Terms, so this was the first time I heard about their refund policy. 2. Not helpful. 
 On top of my refund reason, I sent more feedback and asked again about the progress of my refund request. This went on for eight days. During this time, the customer service specialist, didn’t ever mention my refund request again. For over a week, this was the only advice given to me by the company: “Aren’t there any other languages you’d like to learn?…It would be great if you could test out some other languages that you are interested in.” 
 3. No refund. After eight days, my request hadn’t moved forward, so I reached out to PayPal and raised a dispute. Unfortunately after another seven days, PayPal dismissed my claim, concluding that the product is as described. However Mondly still haven't fulfilled their guarantee, "We’re willing to make exceptions – please help us so we can help you". Even after I gave feedback for the development of their app. Eighteen days later, not only am I down by £89.99, but this experience has ruined my impression of Mondly. I’m disappointed and embarrassed because I used to recommend this product to new language learners. And now, the only way I feel able to help my case and others is to write this review. -------------------------------------------------------- Dear Mondly, Thank you for your response. - “As we did not claim that we offer Cantonese, the investigation you have requested on PayPal's end concluded that your purchase is valid.” I raised a case with PayPal because my request hadn’t been acknowledged by your team. The response from the company was, “We’re willing to make exceptions – please help us so we can help you”. As requested by the company, I shared feedback with the customer service specialist, but I still haven’t received a refund. - “We have tried to locate an email from you regarding the technical issues you've encountered or any feedback regarding Mondly but unfortunately, we were not able to do so.” Unfortunately, customers sending emails through the online form don’t receive: a copy of their request, an email acknowledging their request, or an estimated reply time. - “We deeply appreciate all the feedback we get and we do act on it, this is why we have repeatedly asked for it, at the expense of delaying a refund” Despite providing feedback to “improve Mondly”, my money was never returned. There is no refund policy explaining that refunds will be used in exchange for feedback. - “Since we could not locate your feedback emails, we would deeply appreciate you forwarding them to us and we will be happy to re-review your case.” Thank you for offering to re-review my case. I’ll let you know if it gets resolved.

It's been two weeks of nearly daily spam emails from these people. 2 weeks ago I have already contacted support, just so they, after 4 days, instead of just unsubscribing me themselves, pointed me to the "unsubscribe" button on the footer of their emails. That had been my first step for unsubscribing anyway, before contact. Even if it wouldn't have been, they should have been able to do it for me so we can quckly fix such a basic issue. Instead, on the second email they asked for a screenshot to prove (i wasnt lying about?) having unsubscribed via their page. Eventually, I have been reassured (after 1,5 weeks of useless spam and back and forth to top it all off) that the situation had been escalated. Alas, I am still receiving spam. I hope they reply under this with directing me to the unsubscribe page again just to prove my point.

There is no way to cancel the subscription. I've already sent an email and no one responds. Do not sign, as there is no way to unsubscribe.