MondlyLanguage Learning App
Mondly (mondly.com) has 756 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Dr. Ibrahim G.
I already paid for one month and still asking may for paying
Response from MondlyOct 18, 2024
Hi Dr.Ibrahim! We're sorry you're having trouble accessing your premium account. Our support team is ready to assist—please email us at [email protected] with the email associated with your purchase. We're here to help, Andrea
peter
Bonsoir, j'ai voulu profiter hier d'une promotion de mondly à 24 euros pour un an avec accès illimité à toutes les langues et j'ai validé avec ma carte de visa. Comme ça ne validait pas, j'ai recommencé plusieurs fois et toujours rien. Ensuite j'ai rafraichi la page et l'offre de 24 euros est passé à plus de 47.99 euros... J'espère que je ne serai pas prélever plusieurs fois. Par ailleurs, je n'ai eu aucun message de validation pour ces tentatives de paiement en ligne. C'est normal ce type de problème sur votre site ???
Response from MondlyOct 21, 2024
Bonjour Peter, Merci pour votre message et de nous avoir signalé ce problème. Nous comprenons votre inquiétude concernant les tentatives de paiement, et nous souhaitons nous assurer que tout est en ordre. Afin de vérifier qu’il n’y a pas eu de prélèvements multiples ou d’autres anomalies, nous vous invitons à contacter notre équipe à [email protected]. Nous pourrons ainsi examiner la situation en détail et résoudre tout problème éventuel. Il est aussi possible qu’un problème temporaire avec l’autorisation de votre carte soit à l’origine de ce souci. Nous sommes là pour vous assister et faire en sorte que vous puissiez profiter de votre abonnement sans tracas. Cordialement, Andrea
Uli G.
Die App ist oft dermaßen fehlerhaft. Die Stimme sagt zB einen Satz und im Ausfüllverfahren steht etwas völlig anderes. Oder für Fortgeschrittene wird ca 10mal das Wort Tennis (in griechisch tenis) abgefragt. Absolut lächerlich!!
Response from MondlyOct 22, 2024
Hallo Uli, Vielen Dank für Ihr Feedback und dass Sie uns auf diese Probleme aufmerksam gemacht haben. Es tut uns leid, dass Sie solche Schwierigkeiten mit der App hatten. Wir verstehen, wie frustrierend es sein kann, wenn die Sprachausgabe und die Aufgaben nicht übereinstimmen, oder wenn sich die Übungen wiederholen. Wir arbeiten ständig daran, die Benutzererfahrung zu verbessern, und Ihr Feedback hilft uns, diese Probleme zu erkennen und zu beheben. Wenn Sie spezifische Beispiele haben, zögern Sie bitte nicht, unser Support-Team unter [email protected] zu kontaktieren, damit wir diese Angelegenheiten genauer prüfen können. Vielen Dank für Ihre Geduld, und wir hoffen, dass Sie weiterhin Freude am Lernen mit Mondly haben. Mit freundlichen Grüßen, Andrea
Meike N.
Seit Anfang Oktober hat Mondly ein neues Design, bei dem die Schrift auf dem Handy teilweise so klein ist, dass man sie wirklich nicht mehr lesen kann. Wird ein neues Design nicht geprüft, bevor es aufgespielt wird?
Response from MondlyOct 10, 2024
Hallo Meike, vielen Dank für Ihr Feedback zum neuen Design! Wir wissen Ihr ehrliches Feedback sehr zu schätzen und möchten sicherstellen, dass Sie die bestmögliche Erfahrung mit Mondly haben. Obwohl das Design gründlich getestet wurde, sind wir immer offen für Verbesserungsvorschläge. Wenn Sie uns mitteilen möchten, welche speziellen Herausforderungen oder Anmerkungen Sie haben, können Sie uns gerne direkt an [email protected] schreiben. Ihr Feedback hilft uns, Mondly weiter zu verbessern! Wir freuen uns, von Ihnen zu hören. Herzliche Grüße, Andrea von Mondly
Deborah B.
UPDATE2 i now find I have no subscriptions they have been cancelled so I am unable to use the premium version. UPDATE1 Mondley have said they are working on the problem and are keen to keep me as a member. I would like to thank Mondley very much for responding in the way they have through Trust Pilot so far. After a year I kept getting pop ups about a subscription I had paid if I clicked on it is said I had paid., which I had and then it offered up another pop up. I could not get into other subjects. The response from Mondly eventually was to sign out and sign in - with a new pass word they gave me now I have none of the work from April that I had done on it. I still get the pop ups. What was great before the took the next payment ended up hopeless. going to try memrise now.
Response from MondlyOct 7, 2024
Hi Deborah, Thank you for taking the time to share your experience with us. We truly apologize for the frustration this has caused you. Since your first email to us in August, we have been working on addressing your concerns and providing guidance regarding the pop-up messages. We're also currently investigating the issue with your lost progress. Please rest assured that the password reset process, which is standard for resolving login issues, should not have affected your progress. We’re committed to making this right for you, and I appreciate your patience as we work to resolve this. If you have any further details or concerns, please feel free to reach out—we’re here to help. Thank you again, and we hope to improve your experience going forward. Warm regards, Andrea from Mondly
tine
if i could rate this company a zero i would. they are a scam. i requested to cancel a year ago and come to find out they didnt. was charged again for a renewal. they claim that they sent a renewal letter, which i NEVER GOT-for both years too! and they refuse to refund me. stay away if your smart! even after several emails requesting them to cancel, they still insisted i keep my membership. they are RELENTLESS and will STEAL YOUR MONEY!!!!! STAY AWAY!
Response from MondlySep 11, 2024
Dear Tine, Thank you for your feedback. We've reviewed our records and couldn't locate any communication under the email associated with this review. To address your concerns, we've sent you a direct email to gather more information about your account and the issues you've experienced. If you haven't received our email, please contact us at [email protected]. Include your account details and information about your cancellation attempts. We're committed to investigating this matter and finding a resolution. We look forward to addressing your concerns directly. Best regards, Andrea Mondly Customer Care Team
Portuguese T.
I would like to learn Portuguese from Portugal but on this platform it's only Portuguese from Brazil even if you select the European Portuguese. It is not the same language even if they are similar.
Response from MondlyAug 23, 2024
Hi! Thank you for your feedback. We understand your preference for European Portuguese and apologize for the inconvenience. At the moment, we are updating our database to better support European Portuguese. We appreciate your patience and understanding as we work to enhance your learning experience. Andrea
amber
They stole me 9.99 euros after claiming there was a one-week free trial when there wasn't. Apple didn't refund me, I bet they must secure the money they stole from their clients in order to prevent refunds. It is crazy! On top of that, the app is pitiful compared to duolingo or babbel. The new word are only repeated once, you can't learn them. I also noted many errors for instance in the verbs. They "teach" you a verb and you look for the conjugation and it has a different meaning ??? This is not a serious app, I'm sure that among the 33 languages some are let aside. If you're willing to learn afrikaans I recommend you afrikaanspod101 (It is available for many other languages) and then do quizzes to train. Conclusion : SCAMMERS
Response from MondlyAug 16, 2024
Hi Amber, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your disappointing experience with Mondly. I sincerely apologize for the confusion regarding the free trial and subsequent charge. I understand how frustrating it must have been to expect a free trial, only to be charged. Unfortunately, this happened because your account had already used a free trial previously, which prevented a second free trial from being applied. We always strive for transparency and are sorry if this wasn’t communicated clearly. Regarding your comments on the app's content, we’re constantly working to improve and refine our lessons to provide the best language learning experience possible. Your feedback about the repetition of new words and verb conjugation is valuable, and I will make sure to pass it along to our development team for further review. We take all feedback seriously and are committed to making improvements based on user experiences. I regret that we didn’t meet your expectations, and I understand your frustration. Please know that we have replied to your message and are here to assist you further to ensure a more positive experience moving forward. Thank you again for your feedback, and I hope we can work towards a better resolution for you. Best regards, Andrea Mondly Customer Care
