Monarch Transport Group IncReviews of monarchtg.com

Nice people but poor execution. They tell you one thing and then switch it up. Will never use them again

The previous reviews about increased costs and terrible communication are true. I asked this broker to find transport for my RV from Atlanta to Ohio. I had a specific appointment that it needed to reach its destination by. When they called me to tell me they had secured transport. They told me that it wouldn’t reach. It’s Destination on time but a few days later and that the price would be several hundred dollars more. When they told me this, I did not accept the transport instead of canceling my request. And they charged me anyway. After that, they dodged my calls emails and text. And would hang up on me when I would finally get through. These people should not be allowed to do business don’t ever give them your credit card information. They will charge it at Will.

I will NEVER use Monarch again. They never communicated about the pick up of my car until they were at the house. They drove my car about 20 miles to the truck where they then loaded it --I think. Took 9 days to get my car back and had to drive 19 miles oneway to where the truck unloaded it. Mean while other reputable transport companies drop in front of my development (took pictures of them last week) but I had to drive 19 miles to get my car. Called Monarch, emailed mangers and talked to support which recorded our conversation every time.... nothing in return from them. Nothing in return!

Contract bid was $679 took 6 days to find a driver then charged me $1150 will be notifying the bbb .

I am beyond disappointed with Monarch Transport Group. I paid a premium for expedited transport on 4/24 with a guaranteed delivery date of 4/27. My vehicle was picked up on 4/25, but it sat for two days and didn't even begin transit until 4/27—the day it was originally supposed to arrive.To make matters worse, the "live tracking" they promised was completely non-functional. I spent days in the dark with no idea where my vehicle was located. When I reached out to address these failures, the customer service was dismissive and unprofessional.Despite the fact that they failed to meet the expedited timeline I specifically paid for, they refused to refund the expedited fee. My car finally arrived 4 days late, making the extra money I spent a total waste.This company makes promises they cannot keep and lacks the integrity to make it right when they fail. Avoid Monarch if you value your time, money, or peace of mind.

Will NEVER use this company again!! Horrible service!! I paid 300$ extra for a specific date pickup. They missed that date but still refused to refund the 300$ additional I paid. Delivered bike 3 days after said delivery date. Driver didn’t speak a bit of English. Bad business

Be careful, be very careful of bait in switch tactics I hired Monarch to transport a vehicle from Michigan to Vermont, roughly 800 miles. Monarch was quick to give me a fixed price and tell me they will handle everything, efficiently and effectively. I signed the agreement and paid their booking fee. That is about when the Customer Service from Monarch took a downhill turn. Five days after contract signing, they asked for a 40% increase in price because they were having trouble finding a carrier at the price they had quoted. I refused to agree to the increase and my vehicle sat for 6 more days. On the 11th day after signing the contract, I received a call from the Lead Dispatcher saying that he had found a carrier who could pick up the vehicle today and deliver it tomorrow, plus it would now be in an enclosed trailer as opposed to being on a open trailer. Monarch said this arrangement would be an additional $250. I reluctantly agreed to this extra fee but at least now I thought I would be getting the vehicle the following day and it would be an enclosed trailer. To my surprise, the vehicle was not picked up the same day nor was it delivered the next day. Furthermore, the enclosed trailer that was promised and paid for never came to be. So, consequently, I paid an extra $250 for no extra service than what was originally contracted. Here is the worst part. They ghosted me. They would not respond to my phone calls, text messages or emails as I attempted to understand why they did not honor what they said and I paid for. It seemed to me to be a classic bait and switch that I fell for lock, stock and barrel. So, be careful. Once you sign the contract, clause 5 says you will pay $149 even if you cancel before your vehicle is dispatched. The contract terms are 100% in favor of Monarch. I remain a very dissatisfied customer.

Absolutely the worst transport company I have ever dealt with! We prepaid to move a customers camper from Delaware to Arizona. Given a 2 day window of pickup and no driver shows up. All that I get is text messages for a few days saying still trying to find a driver. A week later I finally get through to a human and they say that they will call me back in 10 minutes because the person who I was dealing with all I got was his voicemail. Good thing I didn't hold my breath because I'd be dead! Customer is screaming at me about their camper, and I'm the bad guy because I recommend going with Monarch. Never again. Stay far away!!