Monarch Transport Group IncReviews of monarchtg.com

Not a very honorable company. I signed up online for transport of a vehicle in 2 weeks and in the fine print it stated that I would be charged a fee to change my pick-up/delivery date once a provider was secured. Within an hour, I had received multiple quotes from other companies and I realized that this company was way over priced. I immediately contacted Ariel and asked if they could price match or I would like to cancel. She advised that I might be charged a fee. No provider had been secured, so I advised her that I wanted to cancel. This entire process occurred over a couple of hours and I received an email advising me that the order had been cancelled along with a receipt that showed they charged me $149 plus tax for a contract that was never processed or fulfilled—-no provider was ever secured or contracted. So beware buyers in dealing with this company, they are definitely not gracious and are over priced!

Arranged transport through Monarch! They lied about everything! First said would not charge deposit until truck was dispatched. Dispatched truck and charged my card. Next day said driver broke down and looking for a new driver! Never heard from them again except texting saying looking for a driver!! Price went from $800 to &1200 and still no action after two weeks! I canceled because of time restraint and they said they would return my deposit! They lied! Disputed through my credit card and Monarch lied to them! I will be disputing this in small claims court! DO NOT USE THESE CROOKS! Should be shut down!

Here’s a tightened, more polished version of your review that keeps your frustration clear but makes it hit harder and read cleaner: ⸻ DO NOT USE THIS COMPANY! I hired them to transport a motorcycle. They gave me a quote and an estimated pickup time of 5 days. On day 6, they suddenly called and tried to increase the price by $200 just to move forward. After spending an hour on the phone insisting they honor the original agreement, they promised pickup within the next day or two. That should have been my first red flag. Nine days later, they finally scheduled a pickup and gave me an arrival window. I waited… and waited… and no one showed up. When I called, I was told the driver canceled—after I had already been waiting for 3 hours. Then came another excuse: they could get a driver the next day, but now for an additional $400. At this point, we were 10 days in, far beyond the original agreement. To make matters worse, they had already charged my credit card when the driver was supposedly dispatched. When I demanded a refund, I was told it needed “approval.” Completely unacceptable. This company does not honor their quotes, does not stick to timelines, and continuously tries to increase the price after the fact. Save yourself the stress and frustration—go with a reputable company instead. I ultimately had to dispute the charge with my credit card company. Avoid at all costs.

Id give it zero stars. Absolutely the worst experience and would never use monarch again. Tgry say the leading in first responders car transport. First quoted a job for 1235.00 and to be picked up on a Monday. Monday came and went no car pick up, no one returned my calls. Was ghosted for the week. Then finally got a call 5 days after original pick up date. The price went up am additional 700.00 buck and car would not be delivered as originally promised. It was a surprise birthday gift for my son that finally arrived a week late. The transport company delivered the car at midnight stating that's the only time they could do it. I have to also meet them by the street and tow it back myself with my own truck. Parts were missing off the vehicle when I inspected it in the morning with the day light. I totally feel ripped off amd taken advantage of but I needed it down and could not wait. No communication from Monarch to let me know anything. Absolutely worst and plan on filling more complaints with the BBB and other formats. Chris

After having received a quote to ship a motorcycle I was contacted for a pick-up delivery and delivery dates. Those dates did not work, and I informed the dispatcher of this fact. A short time later I received a text telling me the pick-up was scheduled for tomorrow. I immediately called to correct this and spent the next hour being bounced around on hold, and told they would look into my claim. At the same time, my credit card was charged for an amount greater than agreed to for both the deposit and total price. Seems sending an email with the new deposit and total cost without my approval for any of it is deemed approved as notification on their part. Unfortunately, this seems to be a common practice with shipping companies, and the only recourse is to keep all quotes and dispute the credit card charges. Apparently, no verbal approvals are necessary to make monetary changes.

Clearly a bait and switch company. I was quoted a price of $950 to haul my motorcycle. They called a couple of weeks later and said the price was now over $2000. I cancelled the shipment since they wouldn’t honor the quote. They charged a fee of $149 to cancel. Don’t bother with these people.

An absolute joke of a company. No commitment, will not honor pick up window and then charges a cancel fee when they fail to dispatch a driver. Then they call to upcharge for another driver that almost doubles their initial quote. Bait and switch after demonstrating they can’t keep their word? Hilarious stuff.

Their carrier failed to arrive, their dispatch failed to provide an alternative carrier, then they refused to issue a refund after I was required to use a different carrier. Complete scam, never use these folks.