Monarch Transport Group IncReviews of monarchtg.com

Believe it or not, their truck caught fire and burned the vehicle.

I wish I read the reviews before I hired this company. My initial conversation with Jennifer Garza. She was very pleasant. And gave me a nice professional quote with their letterhead and on the contract and I Agreed to it. I I had a scheduled pick up date and a delivery date The pick up date went by and I heard from no one I finally was able to get someone on the phone and it was not Jennifer Garza, which I’ve been trying to reach. She does not return phone calls or reply to emails ever very very unprofessional so they said they were working on getting another driver because the initial one backed out so then I got a text in an email stating that the new price is $370 more than the original one with no explanation again couldn’t get Jennifer Garza on the phone at all ever always in a meeting always on the phone always an excuse from someone else with the Net company if you can get them on the phone. Poor communication with the driver he had no information as to where to go to pick up my vehicle and did not have my address to where to deliver my vehicle and have to finally getting in touch with the driver directly. We got that issue worked out I would never use this company ever again. They are very unprofessional and don’t have the common decency to return a phone call or reply to an email I felt I should not have to pay the additional cost that should’ve been on them, but I cannot get them on the phone to dispute it if I could give zero stars or negative stars I would.

They gave quote, for $900. Waited four days they called me and told me that they were going to raise the price by $2400 making the price $3400dollars absolutely outrageous.Then, they charge my card $155 for a convenience fee beware very unworthy company

I had unlimited help getting a quote and then couldn’t get a hold of anyone as my car took far longer than planned. The company contracted was very difficult to get in contact with as well and didn’t speak a ton of English. I double checked in the quote to make sure it wouldn’t jump up when I paid and then monarch raised it 400$ because they said the contracted company ultimately decides the price. Gratefully my car made it but the communication from monarch was very poor after they got paid.

This was a experience I wouldn’t forget I was given a quote of 579 with a message stating I wouldn’t be no extra fees no extra tax once I booked I was told it would earliest Sunday pick I still expected maybe Monday but instead got it Tuesday and luckily I was able to get a job Monday and not miss my interview Tuesday but the worst part was I was charged 823 instead of 579 and then the carrier said since I packed clothes in my car it would be 200 more dollars . I only chose this company because U-Haul was charging me 1,000 to rent a truck and attachments to transport my own car and I ended paying monarch 1000 plus the rental truck I got thinking I was saving money if your a business hold your word don’t sucker people only reason I still paid was because I no choice my car was in Indiana and I moved Alabama thinking everything was ok so no choice but negative zero for this company

If you are thinking of using this company, run. As like many other reviews, company only wants your deposit, and then communication and service stop. Never communicated with us when delivery of vehicle didn't happen. Couldn't get any answers. Original delivery driver never made contact, decided unit was more than he wanted to drive, but as it turns out, for $600 dollars more (after original quote had already been increased), he would do it. Monarch never responded to any questions/requests. And of course, is not refunding deposit of $300 for services NOT rendered!!!

I had scheduled a transport of my vehicle from Florida to Michigan and when it came time to pick up the car they stated that they were still looking for a driver! I questioned how could they have scheduled the pickup if they did not have a driver available? I was told that they were working on it and would keep me updated which they did not. We had to leave the following morning so it was imperative that the car be picked up on the day we had scheduled. Well we never heard from Sabrina and left for Michigan without anyone contacting us or the car being picked up. We finally received a call days later, once we were already up in Michigan from someone at the company to apologize. Which was meaningless as the car was still in Florida and not in Michigan with us. Horrible company, horrible service and they charged us the deposit even though it was their fault. DO NOT USE THIS COMPANY. I should have read all the reviews as people had the same experience with them. Once again DO NOT USE THIS COMPANY

I would literally give zero stars if possible. They underbid the quote and no carriers would touch it. I had to get somewhere for a job and thank God I found somebody on my own. I even told them that I felt that they had underbid and they decided that no that was correct. It's almost as though they underbid it because all they care about is the cancellation fee which no one mentioned to me. When I tried to contact them repeatedly to cancel, no one ever called me back. They just tried to charge my card. Run. Don't walk!