Monarch Transport Group IncReviews of monarchtg.com

This company is a complete scam, please don't give them your credit card. They gave me a price of $625 to haul a golf cart from South Carolina to Va ....I signed the contract. A few weeks later they called me twice with a driver that will deliver the golf cart for $1150, I said no I have a contract for $625...Then a few days later they had a driver that would do it for $850...Again i said why would I agree to that when I have a contract for $625.. The rep said they cant honor the price and cancelled the contract. The next thing was they charged my debit card $154 for a cancellation fee when they in fact cancelled. I called Customer service multiple times and held for 20 mins then was hung up on several times...I've emailed , text, done everything accept hire an attorney with not one response from the company....

UPDATED 9-4: Monarch just called and TRIED TO BRIBE ME to change my review. Offered me a restaurant gift card if I edit my review and send a screenshot of it first. I declined. Original review:Monarch sent me a shipping quote which I accepted. A few days later, they called saying they could not find anyone to accept the route but found someone who would pick it up the next day if I agreed to pay more than 50% greater than the total quoted price. Since it had already been a few days and I would begin being charged storage fees, I accepted. No one picked up the car the next day. I reached out to Monarch who said they had someone else who would pick up the car that same day. No one picked up the car that day. The next day the car was finally picked up. This cost me $100 in storage fees. In total, I ended up paying and losing $413 more than my original quote.

I was told the cost of transporting my car from Nebraska to Florida would be $849.00. I called Monarch after a few days and was then told the cost would be only $829.00. I received a call from one of the transport drivers and said he could pick up the car the next day but would be $1459.00. I said no and called the company again and they said I don't have to accept that offer! A few days later I called again to find out when my car was being picked up? At that point I cancelled because they had no time frame for pick up. They charged my credit card $159.46 cancellation fee which should not have been done. A transport was never scheduled. I contacted another company and the car is being picked up within one day for $1125.00. I called my credit card company and doing a charge back! BUYER BEWARE!!!!!

I am only giving one star because less is not possible. This transport company is horrible. I called to make arrangements for a pick up three weeks in advance. I even paid a premium for guaranteed pick up. On the day they were supposed to pick my bike up,They had not even found a driver yet. I had to wait until the next day and my quoted price went up $900. I would have canceled on the spot. But I did not have time to find another carrier. I canceled the order for the return trip, and I was charged a $150 cancellation fee. Customer service is a joke. Everyone that I talked to on the phone could not care less about what was going on. Be smart. Save your money. Find another carrier. Not monarch.

They had two promised dates to move and missed both of them. So I canceled them. They are out of Florida, and take a big part of what you pay just for being middle men brokers. They had the nerve to keep $154 of the deposit I sent them. I plan to put tons of negative reviews all over the place and continue till they refund the money.

I contracted with Monarch Transport Group to transport a motorcycle from California to my home. Unfortunately, my experience was very disappointing. Monarch provided a quote on July 19 for $1,003, including insurance. The transport was booked on July 29, with the motorcycle scheduled to be picked up from the motorcycle dealer in California on July 30 and delivered to me on August 1. The driver did not pick up the motorcycle on July 30 because he was unable to get to the dealership before it closed. On August 3, Monarch contacted me and offered to reschedule the pickup for August 4 with delivery by August 7. However, I was told the price would now be $1,303 — $300 more than the price I had agreed to. I declined to pay the additional $300 and requested that the shipment be cancelled. During that call, the Monarch representative told me that my deposit would be refunded within 7–10 business days. When the refund did not appear, I contacted Monarch again. This time I was told that because I had cancelled the shipment, my deposit was non-refundable. To summarize: I had an agreed price of $1,003, the scheduled pickup was not completed, Monarch subsequently wanted an additional $300 to transport the motorcycle, and when I declined the higher price, I was initially told my deposit would be refunded. Monarch later refused to issue that refund. I have now disputed the deposit charge with my credit-card company. Based on my experience, I cannot recommend Monarch Transport Group. Anyone considering using this company may want to carefully review the cancellation and deposit terms and understand what happens if the originally scheduled transport is not completed at the agreed price.

This company will con you out of your card information with promises of shipping your vehicle or motorcycle. They have no interest in shipping they only want to charge you a fee once they double your agreed payment. When they tell you after weeks they found a driver but it will be double the price they are counting on you to say no so they can then charge you a cancelation fee of a couple hundred dollars. They will charge your account immediately and will not return your money. You will only talk to a human when they are stealing your card info and when they are ready to spring they double charge trap. Don't use these people unless you want to your card charge without getting your shipment. Musa

Warning to anyone shipping a vehicle with Monarch Transportation Group. they quoted me $769, then next day raised the price to $809, then next day raised the price to $909 I ended up paying $1049, claiming they couldn’t find a shipper. Just use a different Company there not reliable!!!!