Monarch Transport Group IncReviews of monarchtg.com

Monarch advertised as a trucking company that transported ATV. They are actually a broker who just looks for a company that has a load coming my way. That took over a month. The truck they found was a car hauler. I was shipping a golf cart which is narrower than wheelbase than a car. It took three hours to load it and another two to unload it. Luckily it didn’t get damaged. Lastly they quoted me $895. When they found a driver the cost went up to $1,400. Obviously I wouldn’t recommend them. PS The driver, Nokoli, of the company they contacted with was great.

Received email for scheduled pickup on Wednesday Feb 3. Still not picked up Feb 4 (4:30 pm) up without an email, text or phone call. Frustrating. Sad business with the technology in 2026! Gary Holcomb

Worst experience. DO NOT HIRE. Took my deposit but never scheduled to pickup car in 10 days.

Absolutely the worst service I have ever experienced.

I had a very frustrating experience with Monarch Transport. I was told they would have a carrier booked within 5 days. After those 5 days passed with no update, I had to call twice to get information. The first call resulted in no follow-up. After my second call I was told that a carrier was “available,” but only at double the price of the original quote. If the original quote isn’t realistic, that should be communicated upfront. Waiting past the promised timeline, requiring multiple follow-ups, and then presenting a price that’s twice as high feels misleading and unprofessional. I would not recommend Monarch Transport based on this experience.

Monarch outsourced the job to EOY Transportation. to transport my vintage motorcycle from Kansas to Georgia. Upon it arrive we noticed paint damage and promptly reported it. To this date, more than 6 months later no one from Monarch or EOY has even responded to the claim or our multiple emails and phone calls. These companies take before and after pictures and the evidence is clear as day. Looking like this will be going to small claims to collect monies needed to make my motorcycle whole again.

Monarch got us someone, which was great, considering it was on short notice. After that, however, it was Awful! The driver called 10 minutes BEFORE he was set to pick-up. Called to say he was "stuck in traffic" out of San Fransico. He was to be there by 11 am as we were set to leave on a cross-country trip to NC where we were moving to. In order to get to Reno, NV, he would have had to be on the road early. Depending on where in San Fran he was coming from, at least 4.5 hrs to get to Reno. After doing some research, checking cams from San Fran to Reno, NO TRAFFIC! wide open. ***LIED*** We had to vacate our apartment and had nowhere to go and had to spend additional money on a hotel AND we lost a day of travel time. Not good the day after Thanksgiving! The driver knew nothing about motorcycles. Once loading, it should have been put into transport mode; NOT DONE and subsequently, a dead battery once it made it to NC! Due to the dead battery and a steep driveway, he finally left it on the grass next to our driveway instead of in the garage as promised. Because of the dead battery, I now had to buy a battery charger, more $$$ out the window. Had to take it to a Harley dealer to fix whatever was wrong with it... it should have been fine as it is a brand new bike! Needless to say, If Monarch offers you Prime Hauling/Dragon Haul, Inc., DO NOT ACCEPT THIS DRIVER!!! Did I mention, he barely spoke English? So, after this experience, I had to wonder if he was one of those truck drivers on the road today who are licensed but don't speak/read/or write English. It's truly a miracle the bike made it here at all!

Well what I can say… it worked, my car made it. I got quoted for same day delivery for $465. Then Monarch called me and said “it will be$50 for a trusted transport”. They picked my car up Wednesday then changed the date to Friday for delivery after pick up. Well the car never show Friday, nor sat nor Sunday. I called 5 times and no one from monarch knew were my car was or when it was going to get delivered. I put an AirTag in my car ad saw it just sitting in a drive way for 4 days 8 miles away from my house. Monday finally arrived and monarch said “no later than 3pm” I sat at the dealership from 2pm until 9:30pm when the car finally showed up. These guys clearly have no idea what’s going on nor are they forthcoming with information. I asked for a refund for the $50 and they said they would call me back and obviously ghosted. The only saving Grace is my car actually did show up. Literally find anyone else. If this is your last shot then take it, but it will be a weeks worth of headaches.