Monarch Transport Group IncReviews of monarchtg.com

Delivery was late and late a second time. I was told my motorcycle would be delivered by the end of my delivery day and I was thinking a reasonable time until I was asked if I could take a delivery at 1am the next day. No way I am starting up a motorcycle at those hours in the morning with my neighbors, much less will I be up. Then I was told he would be there at 9am the next morning. He was 2 hours late. We as customers have lives to live also, not just be sitting around until a delivery shows up. I asked for updates every few hours to be able to go and do what I need to, but the company failed to do this as requested, so we were just stuck at home so we wouldn’t miss our delivery. Positive note - The company was easy and respectful when talking.

This company is just a dispatch and or broker. I would not suggest using these people. The initial pick up was a window for 2-3. Driver was there first thing in the morning. Spoke zero english. Very pushy to get on the road. Some how drivers and trucks were switched. Another non English speaking person. I wouldn’t recommend using this business at all. Communication is terrible.

First Driver was no show had to reach out Monarch multiple times to get a replacement. When they did find another driver the price went up drastically from what I was originally quoted asked Monarch to cover they difference and they said no it was the policy that it could go up even though it was outside of the 5 days. Once the car got delivered it was scratched on 1 side reached out to Monarch 2 times and asked what they were going to do to cover the repair and got no response. Car was only transported 90 miles could not imagine what it would be like to move something across the US. Would not use again and would not suggest anybody to use Monarch.

They "locked in" a price of $830 for transporting my vehicle from California to Texas, in two payments. The advertisement said "Insured, no extra fees." The initial charge was $200 at the time of dispatching the driver, and the second charge for the remainder would happen after the service had been completed. I was now awaiting a dispatch to pick up the vehicle. Three days went by until they found someone to take the vehicle. No one had yet been dispatched. They had already charged my account prior to dispatching a driver, and denied doing so. I was adamant that the transaction had already processed, but they still denied it. After my third insistence, they said "oh, we did try to charge it but it says "processing." They wanted to charge the card again, this time for $250 instead of the agreed upon $200. The total for the transaction had gone from $830 to $1030, and when I pressed about why fees had been tacked on--I got no reasonable answer. "The path they have to drive between the destinations isn't a normal route." I decided that I didn't want them dispatching anyone to transport my vehicle, and despite no services rendered--they took a $150 charge from my account as a cancellation fee. When I raised the issue and how their behavior is in violation of the consumer protection act, they ignored me.

Worst experience with a shipping company I’ve ever had. The customer service is horrible. They don’t call back. The companies that they contract with don’t communicate. As of this date, my vehicles have not left the state even tho they were picked up 2-3 days ago. I will arrive to my destination tomorrow 2/21/26 and have Monie when my 4 vehicles will be delivered because I can’t get ahold of anyone at monarch

They are a bait and switch company; they give you a low ball rate, do not provide a timely pick up date and then charge you a cancellation fee

Everything went wrong from price being increased, to car falling off ramps, delayed in delivery for over 5 days, when contacted they kept referring me to the carrier instead of reaching out and handling issues. Then owner of carrier company stated not to bother him, driver kept providing eta on delivery date 10 am the guaranteed 5:30pm currently almost 8pm and vehicle has not arrived.

Everything seemed positive until day 2 of the “transport within 1-3 days” when I contacted them to see if the bike would be picked up by the next day and I got “they are working on it now”. Then “I’m going to have a dispatch team member reach out with an update”. Day 3, “Hi Becca, just wanted to update you. We're looking for a driver, I will keep you updated”. When I reminded him the bike was to be picked up that day I was told they were working on it. Then I get a call saying they found someone but the price nearly doubled. Originally they texted me saying, “ Hi Becca, shipping your 2026 Harley Davidson Road glide to Redding, CA is just $349.00—no extra fees & insured! Monarch Transport makes it easy. Call/text this phone number. Any specific instructions?”. When I reminded him of that he literally told me I should have read the fine print. After being told transport would call me by a specific time a few times, I got the number from Monarch and called, they said Monarch canceled on them. Call back and he says they didn’t. They finally got me a transporter for the next day, day 4 of 1-3 days! I sent N email asking if I would be reimbursed the amount they charge if a customer reschedules since they were a day late, no response. After being assured it would be “$349-no extra fees”, I ended up paying $530. The only positive experience was the actual transporter was cool.