Monarch Transport Group IncReviews of monarchtg.com

I was quoted a price and then raised the price after they processed my deposit. I feel that I was Bait and Switched. The driver contractor who did the work was actually really professional.

We scheduled a time for a pickup to haul our fifth wheel on a certain date. Monarch Transport was to call a few days before the pickup. They did not call, so we called them and we were told the pickup might be Thursday, Friday, Saturday or maybe even Sunday. I was told a pickup date of Thursday and delivery that same day. We cancelled our pickup appointment and we were charged a $155.00 cancellation fee. We were not told there would be a cancellation fee and we were also told a specific date of pickup and delivery. Do not use this company if you want a firm date and delivery time and very rude people were answering our phone calls when trying to find out about our pickup and delivery.

They are liars and scam artist. I booked a order on March 16 for transport of my RV on April 30. I sent an email cancelling my booking on March 17. Tem minutes after I cancelled the order, I get a notification from my bank saying that my debit card had a transaction that was declined. I specifically ask when my card would have the transaction processed and was told approximately 2 days before the pickup. I spoke with someone in customer service and I was told that a driver was already scheduled. I don't believe that. Why would they have a 3 day window for pickup if a driver is scheduled 6 weeks in advance. Nothing about this company is legitimate or honest. I would never recommend or use them to transport a rock.

STAY AWAY. Do not contract with this company. They quoted $629 and had 7 days advance notice to arrange pickup. They took another 7 days to finally arrange pickup and told me the price would be $900. Quoted the contract stating price increases were industry standard. When I objected they said best they could do was $835. So I asked about cancellation and they again quoted the contract which has a $149 cancellation fee. Funny they know more about the contract then about arranging a pickup within a reasonable time. I was in a spot already waiting a week so I reluctantly agreed. A few days later I was contacted by Amber Brown at Mountway Logistics who quoted a similar price to the original amount and said it was guaranteed with no additional charges. So its not industry standard its bait and switch. Do not let Monarch trick you, call Amber.

Poor communication, lied about service and timeline. Get you hooked on a good price but when they can’t find a carrier force you to cancel and charge fees. Unethical company and wouldn’t recommend

Monarch failed to even look for a driver in a timely manner, ultimately failing to meet the 3 day window commitment, which would have resulted in missing the delivery date required during contract agreement. After I had to call multiple times for update and finally had to cancel because they were not meeting commitment they charged me a $150 cancellation fee for their failure. I would strongly encourage avoiding this shady organization.

This company lied about the service on 2 occasions. First, tell me the transport of my motorcycle would happen by Thursday or Friday (03/06/2026) the latest. No word from them until I asked them to cancel the service and refund my deposit. I advised them in my first communication that no one would be at the house after Saturday. I get a call on Thursday that the pick-up would be Friday as promised, but the fee would be $200 more. They gave the name and number of the real transport company. I called and they told me the pickup is scheduled for Monday. I called back Monarch and told them to cancel as no one would be there for the pickup as indicated at least 3 times with them on the phone.

Poor communication, didnt return calls or assist in helping me when the driver didn't arrive when they told me he would. Accepted no responsibility towards choosing the subcontractored driver. If I ever need to ship a trailer across country again, I wont use them. They definitely lived up to all.the other negative reviews.