Monarch Transport Group IncReviews of monarchtg.com

The transport shuttle NEVER cane on time. When we needed it, we had to get an Uber ride...and the driver got mad at us!😠

They could not get the job done, lied about having a driver and than charge a cancelation fee. DO NOT USE THIS COMPANY, a scam as far as I am concerned.

I was not happy with Monarch. As I stated to you in our initial conversation, I went with Monarch because I felt they was a trusted carrier and I have seen them around for years vs some of these other carriers and those companies would hack the price up on the customer. You quoted me a $969.00 price, sent we the link where I paid $250 for the deposit remaining amount of $719.00 to be paid to the Carrie on delivery. I was told my travel trailer would be picked up 3/17 or 3/18, it never got picked up until 3/20 and I was told I would have to pay the carrier $1200 instead of the $719. I call the main Monarch number due to you not returning my call and that gentleman (I failed to get his name) took my information and never called me back. He was checking on the price to see about Monarch going with the original price or splitting the difference. He NEVER called me back. I was told the driver was in route with my travel trailer via text which was not accurate. The driver couldn’t speak English or read it so my son was having to text him. The driver seemed clueless once on site when it was time to hook up the trailer. The driver left about 40 minutes AFTER I got the text my trailer was in route. Once the driver showed up he then tried collecting an extra $100. This is one of the worst customer service I have had in sometime. Monarch was in my opinion FRAUDULENT by changing the price after the deposit link was sent and made.

The driver you hired was great! Everyone else I worked with prior to that, in one word, sucked. I was extremely unhappy, because of your mismanagement of my scheduled pickup my trip cost me an extra $1,000.00. Thank you very much. William Sciore

Horrible experience. Planned for 20Mar. Flew across the US. No one came on the 20th. Called and advised a 3 day window for pickup. After leave 3 days still no pickup. Had to fly home. Day 6 finally called with a pickup. Went through 3 different carriers and never advised which was the correct one until I called to ask what was going on. Pickup finally on the 29th. Would not suggest Monarch to anyone..sorry

I contacted Monarch after having poor experiences with other shippers. Monarch also is nothing more than a contractor, hooking customers up with transporters who want loads. I spoke to Bryan, who assured me he handled 95% of the motorcycle transports and I would have a smooth experience. He quoted me $650, which wasn't a bad price. Several days later a woman called me (I didn't get her name) telling me she had a driver who could pick up my motorcycle the next day, delivering it in two days if I'd pay $858. I told her I would not be available for delivery the day the driver would deliver it, until after 5PM. I told her that IF the driver agreed to that condition I'd pay the extra money. She said she'd call me right back. My credit card was charged instantly, of course she never called back. Nobody showed up at the dealer to pick the motorcycle up either. Bryan put me on ignore, until contacting me 3 days later to tell me he had a driver lined up. I had already sent him several messages and emails telling him I had arranged shipping through another company. He finally cancelled my order, and promised a refund. Now 2 weeks later no refund. I have filed a dispute through the credit card company to get the $258 (their cut of the $858) back.

Very poor customer service. After the initial phone call it was hard to get a hold of them. They change the price that was quoted to me and deposite was made, increasing my total by an extra $475. The guy making the pickup was clueless and could not read or speak English. Bryan Mendoza at monarch did not return my call or email about the price. I asked for them to at least split the cost. Nothing. I would look into another company. I DO NOT recommend Monarch! They are getting one star because I can’t leave anything less.

Terms that Monarch set were not what the transport company claimed to be operating under. Monarch sent me their paperwork, but does nothing to get the transport company they dispatch to do the same. I never received any insurance info or copy of the terms. I never got a receipt. Basically, Monarch starts the process and walks away. I'm sure there are better companies to work with.