Nay N.
My insurance offer me Mom’s meals meals…
My insurance offer me Mom’s meals meals on wheels that appeared to be a great idea being that I’m unable to really prep or cook meals. I begin to notice that the meals, were not package properly as before?? which means the meals are warm and uneditable. Explain in this process to the representative. They became very unprofessional and become often rude when you’re asking them to replace meals ??? Surely they know these aren’t five star meals being shipped, right? You can’t put two ice packs with 14 packages and expect it to keep the food frozen/cold before or by the delivery date? Secondly they’re now when you sign for the meals and if you’re not there to sign for the meals, then the meal is down here for temperature? Now let’s address the quality of the meals?The meat, the vegetables, the eggs are horrible, even trying to eat the so-called dessert. Looks like someone threw it up. What is it oatmeal and canned apples mixed together and often time a few cranberries that are old. Emily was a supervisor that I spoke with asking her to have the meals recent out because they were warm and we’re not packaged properly and she literally act as if I was just ordering meals to get free meals! WTH. I explained To her, I wasn’t getting steak or asparagus so I really didn’t see a problem with the replacement because you didn’t package it properly and I’m not going to get sick eating processed food that’s lukewarm. She said she was not gonna replace it. Incredible incredible show at this point mom‘s Meals on Wheels wrong definitely doesn’t receive a right! It is not that crucial so I can cancel and have my insurance to invest in another company if at all possible because this is not worth my Health to be eel based on processed food that doesn’t have the nutritional value. Individuals that are in a supervisor position needs to understand the job instead of coming to a job waiting for the two weeks paycheck. The love has sure has waxed extremely cold when it comes to Customer service and assisting those that are really vulnerable That depends on these meals biweekly. #PeaceOfMindIsEverything
Response from MomsmealsNov 24, 2025
Sorry to hear about your experience, that’s not the level of service we want anyone to have. We appreciate you taking the time to share this feedback. Please reach out to our Customer Care team at 877-508-6667 so we can review your account and look into the concerns you’ve raised.



