In addition to the food, which has changed for the worse, I’ve been asking since January for my delivery day to be changed from Thursday to Wednesday. Simple, right? Not by a long shot. I’ve repeatedly talked to reps and supervisors, and all I get are lies and more lies.
Now that we're in March, even though they keep insisting that my delivery will be on Wednesday, it still comes on Thursdays. I chatted online hoping to get some clarity, but when I asked a very simple question, not only could the representative not answer it, but he also decided to end the chat right in the middle of our conversation. These are the most unprofessional people I have ever dealt with, and I will not be dealing with them for much longer. I’ve decided to end my association with Mom’s Meals. It’s too bad because they started out with good food and good service; all that's gone now.
TF
Timothy F.
Mom's Meals a Great Disappointment
Mom's Meals was disappointing, and the only positive of the experience was that insurance provided it as a benefit for my mother after being discharged from the hospital. If I had paid my hard earned money for it I would have been furious. Whoever packed the first week's shipment did not even follow the packing list and sent six of the same item which was korean meatballs. When I calledcustomer service, I was told there was nothing they could do about it. I tried to be optimistic that the second week's shipment would be different. But it also had six of the same item, but this time, it was a breakfast meal. The food quality and portions were poor, as well as the fact the majority of the food was bioengineered...yuck! Not recommended!
NI
Nik
Zero stars!!
Zero stars!!! My health insurance company ordered this for me. I have gastroparesis and celiac. I need low-fat low fiber gluten-free food. They sent gluten meals, Salisbury steak ham things covered in gravy and risotto. Nothing was gluten-free. Everything was 25% fat content 50% sodium. It was disgusting now I'm waiting five weeks later for my produce box. That's what I was supposed to get in the first place. They can't get anything right at mom's meals, she called and said yesterday was supposed to be coming. It would come by Fedex wait till 930 at night so I did nothing came. They don't have a tracking number nothing I wonder if this is just a scam like all those Minnesota childcare services they're getting the money from my health insurance, but I'm not getting any food.
PA
Pat
Awful
These meals are terrible. Even for free after a hospital stay, I would never waste my time getting these again. So far I have tried 11 of the 14 sent. 99% went into the garbage disposal. Way too much added sugar, fatty sausage, dried pancake, soupy oatmeal and on and on.
CS
Christina S.
Terrible Service
I receive 20 meals every 2 weeks. Last 3 deliveries have been awful. 1st time ordered 5 different meals, got all 20 meals as Cheese Ravioli.2nd time ordered a variety and got half my order as Macaroni and Cheese, 3rd time variety again and got 18 Chicken Chile and 2 Macaroni and Cheese. Their food is not very good to begin with and I certainly don't want to live on Chicken Chile for 2 weeks.
EJ
Eva J.
Ultraprocessed TV Dinners
These are pretty standard, ultraprocessed TV dinners. The meat patties, meatballs, and chicken are typically ultraprocessed, sponge textured, chunks of chewy nastiness. The meals are filled with emulsifiers, fillers, preservatives, a ton of added sugar, and hydrogenated fats. They claim in their "Food as Medicine" website section that ultraprocessed, high sugar foods with weird ingredients and hydrogenated fats are unhealthy but that's exactly what they are. In addition, most of the vegetables are undercooked and difficult to eat. Ever try to eat a half raw potato? It's unfortunate that as a disabled person, this is what my insurance gives me and I have no choice.
I've never eaten more oatmeal in my life. Most meals have a "crisp" with them which is basically just oatmeal with some fruit slop in it. The other option is usually what's just hot sloppy jam which is very runny, sugary, and has very little actual fruit in it. It's runnier than baby food. The amount of oatmeal I'm eating now has my stomach continually in knots. Even the "granola" they send you is literally nothing but dry oats coated in sugar. That's not granola. Granola is a mixture of grains, nuts, seeds, and dried fruit.
I'd also like to ask, how many rock hard cookies, stale individually wrapped pieces of bread and buns, and packets of hydrogenated peanut butter we're expected to eat since they send a ton. And who eats a meatball sub on a hot dog bun or Salisbury steak on rice? Also, why are the peas always sandy and gritty? This is obviously the lowest quality food they can get away with so they can make a ton of taxpayer money. At $7-9 per tiny meal which probably cost them a dollar at max, they're raking it in.
You're also supposed to be able to change the order from the online menu on their website. The website hasn't worked in weeks and the only answer you get is that they know it's broken.
Finally, they're ridiculously hard to open. I always end up covered in hot food trying to take the plastic off. It's a burn hazard and if you opt for a knife to open it, a cut hazard. Not great for the elderly and disabled with weak hands.
SW
Stuart W.
Packing list doesn't match contents
Have not much to say bad about customer service at this point, however, first shipment via UPS was late a NH d was told by their food safety department to throw away the meals. I opened the box and the packing slip did not match the contents of the box, packing slip indicates 14 different meals, but had 5 of the same, and none of some of the others according to the packing slip. Next shipment via FEDEX arrived on time, same issue, 6 of the same when there should have been 14 different meals, 5 meals listed but not in the box. Wellcare should use a more reliable food service. Meals with biscuits are useless, biscuits are tough.
SB
Serena B.
Not very good
I just hate to complain yet, these meals are just not very good. Only two compartments for food. One always filled with super sweet sugary stuff called apple crisp or cranberry rice pudding. The main course is not very good. One particular meal is pesto pasta and it's nasty. Very little protein in these meals. I asked if they could put vegetables instead of this sugar blob they said no. So it kills me to waste food but, I throw that apple crisp stuff and the cranberry rice pudding in the trash. Not one meal is good. The meats are some kind of pressed who knows what. All in all the box it comes in is very good and im collecting them to make a cat tower for my cat. It's sad that a lot of money goes into the packaging of a very unsatisfactory meal that isn't even satisfying at all. Very dissatisfied.