Momentary InkReviews of momentaryink.com

Response from Momentary InkJul 18, 2023

Hi there! We apologize for the bad experience you have had with your Momentary Ink order. I sent you an email today so we can hear more about your concern and would appreciate the opportunity to rectify what happened. Thank you for taking the time to share your feedback. Have a great day!

Response from Momentary InkJul 18, 2023

Thank you so much for the good feedback, Simon! This is what keeps us going. Highly appreciated!

Response from Momentary InkJul 18, 2023

Hi there, We're so sorry about that. We are very close to having the real teal back. I see that you emailed us last 6/30 and we replied the day after. The message may have gone through your spam/promotions folder. I'll email you again today about it. Apologies again,

Response from Momentary InkJun 22, 2023

Hi, Marc! We're sorry to hear about that. I reviewed our inbox and found a match under your name. I see that we replied to your email last Monday (we do not operate over the weekend). Our reply might have gone to your spam/promotions folder. We have had a significant delay in our Real Teal™ supply chain. Our inventory should be replenished probably by next month. Real Teal™ is a solution and is not required for the application of your tattoos. Your tattoos can be applied as recommended. That said, I'd like to help resolve this for you if you have had quality issues with the tattoo. I will request your order info via TrustPilot's internal conversation to make sure I am looking at the right order. Thanks again for your patience and understanding,

Response from Momentary InkJun 21, 2023

Hi, Sules! We're sad to hear that your Momemtary Ink experience did not go well. International deliveries may be longer as we entrust the delivery to our courier partner. We might have had no issues in fulfilling your order in time, however, circumstances beyond our control may delay the shipment. Please be advised that we are currently experiencing technical issues with our support inbox which may have blocked us from seeing your email/s. I am not able to see your order details here but I'd really like to help sort this out for you. I highly recommend initiating a chat with our support team through our official website, www.momentaryink.com. We operate during weekdays, from Monday to Friday, between 11 am to 9pm Eastern Standard Time. I have let the team know that they can look out for your chat and make sure you get the good experience you deserve. We apologize again for the inconvenience and may you have a great day!

Response from Momentary InkJun 22, 2023

Thank you for your honest feedback, Justin! Per reviewing your communication history with us, I see that both of your emails from May 23rd and June 1st were replied to by our team within those same days. Our replies might have gone through your Spam/Promotions folder. On June 2nd, though, you reached out to us via Instagram where we told you about our replies to your emails. However, a system error automatically marked the support ticket as solved so we have failed to continue handling the issue and resolve it from there. Overall, it is totally understandable that you'd seen that as a bad experience. We totally do not want any customer to have experienced that. Please accept our sincerest apology for that inconvenience. I'd also like to thank you for giving us your order and contact info via an unpublished message here in Trustpilot. I'll take this chance to reach out to you via email to make this experience a better one for you. Have a great day,

Response from Momentary InkJun 23, 2023

Hi, Connor! We apologize for the unsatisfying experience you have had with your temporary tattoo order. I have sent you an email today so we can hear more about your concern and would appreciate the opportunity to rectify what happened. Thank you for taking the time to share your feedback, and we hope to have the chance to earn back your business in the future.