N A.
Unhelpful Admin Takes Your Money.
So recently, we downloaded the app as my 90-year-old mother was suffering anxiety and thought this might be helpful. We just used the limited features and tried the free trial but cancelled the auto renew. That was all well and good until mum got a bit confused and tapped the wrong key and it charged her the full $89 for the year. I am her Carer, so I emailed support and they washed their hands promptly of her and told us we should talk to Apple Support. They of course said they couldn’t do anything about it. The trouble really is that these apps and developers make it extremely easy to hit the wrong key or button on your phone and charge you the full amount and then wash their hands of you. I dearly wish there was some accountability. Dodgy App Developer and made no attempt to help us, just pass us off. If it looks like a dog turd and smells like a dog turd, it’s probably a dog turd.
Response from Mo MeditationApr 21, 2025
Unfortunately, Apple does not provide developers with any mechanisms for refunds. They also have full control over the process of financial transactions and services.


