Molina HealthcareReviews of molinahealthcare.com

I hadn't seen a dentist in awhile. I got Molina and they pointed me to a Dentist out of my hometown. the only thing, Molina paid for was the cleaning, and it took a long time to get just the cleaning approved. In the end I still had to come off of my hard earned savings and pay for a crown. Bad Dental with Molina. Second I needed new glasses. There wasn't any places that accepted Molina. Sure I got an exam, but the Dr and the staff treated me like I was a bum! Molina would not pay for any frames, even the cheap ones, nor the lenses. I had to use my old frames and still I had to come out of my own pocket to pay for a prescription that did not even come close to what I needed! Thirdly, those benefits they claim you get, are a joke! At first I got a few OTC and Food help. Now They took away almost all of the benefits and I am now stuck with 3/4 of my Benefits being taken away. Molina Healthcare sucks! I am looking for another Healthcare program that would cover what I need. DO NOT..I REPEAT>>DO NOT GET MOLINA HEALTHCARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I had started out applying for another Medicare Advantage plan with Tufts but ended up with Molina due to requirements. Unfortunately, my Medicaid wasn't fully in order for Molina specs and I was told to call back when it was, so I did, but it took a couple of weeks. When I called to say my Medicaid was finally all set, the somewhat condescending rep made no mention of time frames and just told me what the benefits would be. About a week later I received a denial stating that I hadn't responded within the timeframe they requested, which wasn't true, I had been speaking with reps and leaving messages for the entire time. The ironic thing is though, after reading their reviews and given that I travel a lot, it was actually a blessing that they rejected me. I realized that being able to choose my own doctors without waiting eons for a referral was priceless to me and outweighed the additional benefits that I would have received with their advantage plan. Plus, the PC that I was finally able to find wasn't listed (it's incredibly hard finding a PC here) and the doctor that rep assigned me to isn't accepting new patients, although their info says to the contrary. Sometimes what doesn't seem to work out is actually working out more than you realize. Thanks for the rejection Molina! I realize that what I have is actually the best thing for me!

Unacceptable Provider Support Molina Healthcare’s business/provider services department is extremely unresponsive and unhelpful. Emails go unanswered, and there is no real support for providers trying to complete applications or understand contracting and billing requirements. I repeatedly reached out for assistance with a provider application and received little to no guidance or follow-up. This level of neglect is unacceptable for an organization responsible for managing healthcare access. The lack of communication creates unnecessary delays and discourages providers from participating. Molina seriously needs to improve its provider support, responsiveness, and accountability.

So I’ve had the plan for a year now and was hospitalized for a heart rhythm problem. I had to follow up with a cardiologist and it took nearly a month to find one that takes Molina and another several weeks to get an appointment. To get that appointment I had to jump through 10 hoops and spent hours on the phone. Today I tried to make an appointment for carpel tunnel syndrome (very painful) after a referral from my primary care doctor-not one single hand/ortho doctor on Molina’s website accepts their insurance. I’m sitting here waiting on a call back from Molina on what to do. Honestly, this is almost comical were it not true. I’m give Molina a negative star rating if I could. Awful!

Spend 5 hours on the phone with them and still all my 3 medications are been charged more than they should. At this point I can't say it's just a mistake.

They are terrible- they promise healthy rewards benefits and I spent days calling to collect after completing all of the requirements and just end up going in circles. They even sent someone to my home - a nurse practitioner for an annual visit and he didn’t even know what to do. I’m switching to Silver Summit!

If I could give zero stars I would. They tell you one thing to sign you up then change what the terms are once you pay. Refuse to reimburse you for out of pocket expenses. Horrible at responding back. Dropping them as healthcare provider and eating the $1000 they owe me as it's not healthy for my mental well being to keep them.

I would give Molina A ZERO if I could. Poor customer service. Nobody can answer your questions, it's often difficult to understand them. They could care less about you. I will be leaving Molina as soon as possible. They should be shut down.