MoenReviews of moen.com

What a fantastic company that stands behind their product! I’ve had a (I believe) Caldwell kitchen faucet for so long I can’t remember. The braided sprayer hose line started to separate. I called Moen, and they sent me out a new sprayer at no cost. No hassle. Just replaced the part. If only every company backed their products like Moen does!! Very satisfied!!

i called with a problem and they were very helpfull and as far as im concerned went above and beyond to help sove my problem,even replacing parts and Mdse that was twenty years old.

I have had a Moen shower valve in my tiny house for 15 years(same one), have had the plastic handle knob break on the inside of the knob 3 times in 15 years and they have always sent me new ones with no questions asked! This last time was 3/6/26, tried to find a replacement at Lowes and Home Depot to save shipping time but not the same style(think they are phasing them out)! So went online to Moen and got a rep. right away. He not only found the one I needed(no charge) but when I asked how much 2 more would be he said he would send me 2 additional handles at no charge! What company does that especially these days. I will always use Moen in anything I install. Thank you Moen. Mike R.

Great customer service, and when they say 'Lifetime Guarantee', they really mean it. No hassles, no BS. Thank you!

I've personally had nothing but great experience. If you have a problem they've always have sent out replacements parts free of charge under their warranty.

Honored the 3 year warranty. Impressive. Electronic bidet started acting up 3 years into owning it. 15 min call, US based knowledgeable customer service; and they shipped out a new one at no cost, and it arrived in a few days, doesn't get much more impressive than that. I know if I had purchased a cheapo bidet from Amazon it would definitely not have a 3 year warranty that is honored

Nice quality finish and operation as you would expect from Moen.