Hightower V.
I purchased a YSL shirt on this web…
I purchased a YSL shirt on this web site several days ago, and received a confirmation from ModeSens, and also they took the money out of my account immediately. Then the next day, they gave me this weird message that I am copying exactly below. They wanted my drivers license and a copy of my debit card, etc. etc. I immediately emailed them to please give me their telephone number, as I buy from all over the world, and NO ONE has ever asked for this kind of information - and especially since the money had already been deducted out of my account by Mode?Sens for the shirt. See below the email I received from them and no telephone number of call back for explanation: Received From ModeSens below: Your Verification Is Required To protect our customers, ModeSens security policy requires us to verify the payment method to process your order. In order for us to verify your information, please reply to this email with BOTH of the following documents. Note, you may cover unrelated information on your ID and credit card. 1. Picture of your driver's license, state issued ID or passport 2. Picture of your credit card with only your name and the last four digits showing Your personal information will only be used for verification purposes. If we cannot verify the payment method within 48 hours after receiving the order, our system will automatically cancel your order and void your payment authorization. Please note, inventory and price can change before your payment is verified and an order is confirmed with our partner store. We apologize for any inconvenience caused and thank you for your patience and understanding.
Response from ModeSensJul 28, 2020
We sincerely apologize for any inconvenience. When an order request is placed on ModeSens, an authorization hold is placed on the customers account. It is not until the order has been confirmed with the merchant fulfilling the order that an actual withdrawal takes place. We can confirm that the authorization has been voided and you were not charged. We understand your concern regarding the payment verification. We enforce this to protect our customers from fraudulent transactions. It's the same idea as you may be asked to present an ID when you shop at a physical store. Please know, this information is only requested once. For future product requests verification is not required. We hope now that the ModeSens Assisted Checkout process has been explained and your charges have been voided you will consider updating your review.