ModeSensReviews of modesens.com

Response from ModeSensDec 5, 2024

Hi Tina, I am sorry that your order fulfilled by our partner store was lost. I assure you that you are covered by ModeSens Shopper Protection in this case. I am glad to let you know that we are able to help you won the lost order claim with our partner store on this order and processed a full refund toward your original payment method. Please let us know if you have any questions. Happy New Year! Thank you, ModeSens Team

Response from ModeSensOct 29, 2024

Hi Steven, I am sorry about the confusion. With our concierge service, you do not pay when you place the order request. The payment will only be captured when your order is confirmed by one of our partner stores. We do send emails and push notifications on order update. Please feel free to reach out to our customer service team at [email protected]. We are happy to help you resolve any questions you have. Thank you, ModeSens Team

Response from ModeSensMay 6, 2024

Hi Pilar, Thank you for sharing your feedback. I apologize for the price change at our partner stores after you submitted your order request. In rare instances, such as this one, products may sell out at the store that offered them at a lower price, leading to a higher price from another partner store to full fill your order request. You have the option to cancel your order in such cases. Please remember that ModeSens is not a merchant but a shopping assistant. We do not set prices; our primary goal is to help you find the store that offers the best total price for your requests. If you have any questions or suggestions, please feel free to contact us. Have a wonderful day. Thank you, ModeSens Team

Response from ModeSensFeb 5, 2024

Hi Michael, Thank you for bringing this to our attention. I apologize for the inconvenience of receiving a different product from our partner store. Rest assured, you are protected by ModeSens Shopper Protection. To assist you further, kindly send us photos of the product you received. This will enable us to investigate the matter thoroughly. If you have any questions or need further assistance, please do not hesitate to ask. Have a great day. Thank you, ModeSens Team

Response from ModeSensJan 15, 2024

Hello CC, Thank you for your feedback. We apologize for any confusion. ModeSens Concierge is our premium buying service that provides a hassle-free shopping experience. By partnering with over 600+ of the top stores around the world, ModeSens Concierge can help you shop from any of them and find the store that offers the best total price for your items to fulfill your order, while automatically applying any promotions if possible. All our product information is provided by our partner stores. The estimated total is based on the price and inventory information that our partner stores provided to us. We try to keep prices and availability informed as accurately as possible, but there could be some delay for our partner store to update the changes to us. Once we receive your order request, we will try to locate the partner store offering the best total price to fulfill your order. If we are not able to locate a partner store to fulfill the order within the estimated total, we will send a price confirmation. If you do not wish to proceed with your order at the new total, you are able to cancel your order under your ModeSens account. We are continuously improving our system to provide the most up-to-date information. If you notice any issue, please click "Report Issue'' on the product page to let us know and our dev team will look into it. I hope this helps. Please let me know if you have any questions. Have a great day! Thank you, ModeSens Team

Response from ModeSensSep 12, 2020

Hello LaRea, We sincerely apologize for the frustration that you experienced. Your payment verification details and information were confirmed by our system. At the time your product request was placed, confirmation was needed for item selection. We are very sorry that you never received an email for the product confirmation. We can confirm that since your product request was cancelled, you were not charged and the authorization hold has been reversed. If you would like to place a new product request for the Prada Strapped Pouch Combat Boots, the product links for both items have been emailed to you. Again, we apologize for any inconvenience. Please let us know if you have any additional questions.

Response from ModeSensAug 1, 2020

Hi Christine, I am sorry about the frustration you experience. We take our customer emails very seriously and are normally very quick at responding to customer emails. I am sorry that we cannot find any email from you. I wonder if you sent to wrong address? You can reply to any of the order email you received from our system. Or, you can email us at [email protected]. We will be happy to assist you with question you have. I am able to locate the order under your name. Your order cannot be processed by our partner store as it becomes sold out after they confirmed the order with us. Our system has emailed you the cancellation of the order and your payment authorization has been voided by our system. You can check latest order status once you login to your ModeSens account as well. Please let us know if you have any question. Thank you Bella ModeSens - Your Digital Shopping Assistant

Response from ModeSensJul 30, 2020

We sincerely apologize for any confusion, when an order request is placed on ModeSens, an authorization hold is placed on the customers account. It is not until the order has been confirmed with the merchant fulfilling the order that an actual withdrawal takes place. That being said, we can confirm your authorization charge has been voided and a confirmation was also emailed to you. I hope now that the ModeSens Assisted Checkout process has been explained and your charges have been voided you will consider updating your review. If you would like to discuss this further, please let us know and a member of our team would be happy to contact you.