Modern ReformReviews of modernreform.com

Response from Modern ReformFeb 27, 2026

Hello Renuca, Reading this truly made our day! We know that investing in a high-end massage chair is a significant decision, but hearing that you wake up every morning feeling amazing makes it all worth it for us, too. There is no better 'sacrifice' than one made for your own health and daily comfort. We are so happy the chair is not only providing the relief you need but also looks beautiful in your home. Thank you for choosing Modern Reform—enjoy your morning sessions! Best regards, Customer Success Team Modern Reform®

Response from Modern ReformFeb 27, 2026

Hello Katy, Thank you so much for the 5-star review! It was a pleasure working with you to get your MRX reformer with Tower delivered. We’re thrilled to hear that you’re happy with the aesthetics of the reformer and that we were able to get it to your door within that two-week window. We take a lot of pride in being responsive to our customers' needs, so I’m glad I could help make the process smooth for you. Enjoy your workouts on your new machine! Best regards, Chuky Product Operations Team Modern Reform®

Response from Modern ReformFeb 27, 2026

Hello Brian, Thank you so much for the 5-star review! We are thrilled to hear that you're finding the infrared sauna easy to use and, most importantly, that it’s become a part of your daily routine. Consistent use is where the real wellness benefits happen, and we’re happy to have provided a product that fits so seamlessly into your lifestyle. Enjoy your daily sessions! Best regards, Customer Success Team Modern Reform®

Response from Modern ReformFeb 27, 2026

Hello Storm Fitness, Thank you so much for this phenomenal review! We truly value our partnership with fitness professionals, and it was a pleasure supporting your pilates studio’s setup from start to finish. We believe that our relationship with a customer really begins after the purchase, so we’re thrilled to hear that our ongoing communication and support have made a difference for you. Knowing that everything arrived on time, well-packaged, and ready for your clients is exactly what we strive for. We look forward to seeing your studio and fitness center thrive and are always here whenever you need to expand your equipment lineup! Best regards, Chuky Product Operations Team Modern Reform®

Response from Modern ReformFeb 27, 2026

Hello Toni, It was a pleasure speaking with you on the phone! I am so glad we were able to coordinate the timing of your sauna delivery to ensure it arrived exactly when you needed it. Regarding the delivery, I am truly sorry it turned into such a workout for you. Because these units ship directly from the manufacturer via freight, the standard service is 'curbside delivery.' However, we always hope the drivers will go the extra mile to get the unit as far up the driveway as their equipment allows. It sounds like this particular delivery fell short of that helpful experience. We really appreciate you and your family’s effort in getting it safely to your home. We'll be sharing this feedback with the freight carrier to help improve their service. I hope the relaxation of your new sauna more than makes up for the heavy lifting! Best regards, Chuky Product Operations Team Modern Reform®

Response from Modern ReformNov 2, 2025

We're disappointed to hear this, Mary, and we've reached out privately to resolve. For clarity: This is the exact Pilates ProWorks® FitFormer™ 2.0 - Home Edition you ordered. It is a compact, foldable reformer for home Pilates workouts (100" L, folds for storage). There are no other versions or renditions of this reformer. It shipped directly to you from Pilates ProWorks® manufacturer. We discussed pre-purchase that it's not a Lagree Megaformer (a separate, larger HIIT machine) and is smaller for home use. Happy customers love its versatility and space saving characteristics which it is known for (check Reddit for home-user reviews!). However it is not marketed, sold, or known as a professional grade reformer. We do sell more robust reformers at a different price point. Leg risers were disclosed as backordered, with riser kit assembly covered by us - and we will keep this promise! We've offered a $250 credit and support. Looking to hear back from you. Contact us anytime.

Response from Modern ReformSep 9, 2025

Hello Rudy, Apologies for your purchase experience. We indeed had an incorrect MSRP listed for the 3-Person Maxxus Sauna. We sent you email communication stating the error transparently. The unit goes for $4,800, not the $2,295 you initially paid. We sent you an invoice for the balance which you promptly paid and we worked efficiently to fulfill your order. Your order was loaded with shipping delivery service. You requested a cancellation outside of the 24-hour cancellation window. We cancelled your order per your request over the phone, recalled the freight, and charged you the mandatory freight return fee that was incurred. We refunded your payment, less the return fee and we went further - we gave you a store credit for the exact amount of the freight return fee for any future purchases. We prioritize customer success and go above and beyond. Thanks for shopping with us!