Modern ReformReviews of modernreform.com

Response from Modern ReformSep 9, 2025

Hello Rudy, Apologies for your purchase experience. We indeed had an incorrect MSRP listed for the 3-Person Maxxus Sauna. We sent you email communication stating the error transparently. The unit goes for $4,800, not the $2,295 you initially paid. We sent you an invoice for the balance which you promptly paid and we worked efficiently to fulfill your order. Your order was loaded with shipping delivery service. You requested a cancellation outside of the 24-hour cancellation window. We cancelled your order per your request over the phone, recalled the freight, and charged you the mandatory freight return fee that was incurred. We refunded your payment, less the return fee and we went further - we gave you a store credit for the exact amount of the freight return fee for any future purchases. We prioritize customer success and go above and beyond. Thanks for shopping with us!

Response from Modern ReformMay 31, 2021

Hi Aly, We appreciate the feedback. We value your opinion. We looked at your order and it looks like you purchased a “Pre-Sale” item. All Pre-Sale items are out of stock nationwide. The standard lead time for Pre-Sale reformers is 30-90 days. We offer our customers inclusive access to reformers beforehand to ensure they can get their machine before they hit the market. It looks like we also sent you a notification update because we’re keep on eye on your order. Unfortunately Pilates Connector is not in control of the factory inventory time. However we make sure to be as transparent as possible with the information given to us. We will continue to keep you informed as we need the details. We wish you had reached out to our Customer Support team with any concerns. They are available to make sure you’re comfortable with your purchase 24/7. Orders will start shipping out in June in the order they were received. Please don’t hesitate to you’re still dissatisfied with the wait you can contact [email protected] for a full refund. We want to make sure you have a wonderful experience with us. We appreciate your patience during the pandemic. Kindly, Pilates Connector Support Team

Response from Modern ReformMay 27, 2021

Hi Cynthia, We're disappointment to see a negative review. We highly value our customers satisfaction. We just reviewed your account file. It looks like you purchased a Pre-Sale item which you agreed to wait for. Shipping is in fact, 10-14 days. However all Pilates Reformers have a standard factory lead time which can vary from 1 week-12 weeks depending on the brand. Pre-sale orders can range from 30-90 days factory lead times. The Pilates Reformer for your order will be back in stock in 2-3 weeks. We also noticed we've responded to all your inquiries within an hour of receiving them and also offers a special accessory order for you. Your opinion is important to us. Although we can not control factory lead times during the pandemic, please contact our customer support team on how we can improve your experience moving forward. We look forward to hearing from you soon. Kindly, Pilates Connector Customer Support