Modern NurseryReviews of modernnursery.com

Prompt response to questions. Accommodating about a minor change to my order. We really appreciate the great customer service.

I erred in placing a couple of gift orders from Modern Nursery. Since I had linked from a registry, I thought the shipping address would be to the gift recipient. When I saw the confirmation of my order, I realized it was being shipped to me. I had a couple of other problems as well. I emailed the store and Millie from Customer Service responded quickly and took care of everything. I could not be more pleased.

Alex responded to my request for an update on my order, followed up quickly and professionally. Continued to follow up for 5 days letting me know where my order was and seemed genuinely invested in my order and my life circumstances. Excellent service!!

We had an issue with some defective parts and the customer service team (shout out to Millie!) was absolutely stellar. Prompt replies, enormously helpful, literally could not have asked for better service. Our replacement parts are already on the way less than a week after reporting an issue. 10/10 would recommend this small, family owned business to anyone in the market for nursery furniture!

I would 10/10 recommend Modern Nursery for baby furniture! They are a small, family owned business carrying great products, and most importantly, they truly appreciate their customers. My husband and I bought a crib, changing table, and dresser from Modern Nursery. We had difficulty putting the dresser together (i.e., broken parts and a locked piece). We reached out to the Modern Nursery customer service for assistance and they/Lily were extremely polite, caring, understanding, and helpful. They took the time to assist us with our issues, eventhough it meant coordinating back and forth with the vendor and ourselves. The played "middle man" wonderfully and were very communicative as well as transparent throughout the process never leaving us in the dark. When preparing for a baby, an inoperable dresser is the last thing you want to worry about and Lily understood this. They were dedicated to resolving our issues in a timely manner. Not only are the products great at Modern Nursery, their service is TOP NOTCH.

The first dresser that was delivered to my house was beautiful, but the top drawer would not slide in completely. The customer service representatives were so responsive and helpful! Through more delivery issues and damage boxes delivered to my house, the representatives maintained contact, checked in with our deliveries and satisfaction, and made sure our nursery was complete through several weeks of interactions. Would 100% purchase from Modern Nursery again!!

After much research and deliberation, I decided to order the Babyletto Kiwi Glider from Modern Nursery. It shipped fast, and was easy to put together. However, after assembling, we noticed that the base was damaged. I reached out to Modern Nursery's Customer Service and was helped by Iris. Not only did Iris answer the phone directly (no waiting on hold for hours!), but every email I sent, she responded quickly and promptly. The resolution was that Babyletto would ship an entirely new glider out to me, but they were out of stock until June 20 (it is currently late May). I let Iris know that my due date was fast approaching on June 16, and if there was anything they could do to speed that up, I would be appreciative. Iris got back to me the very next day saying they were able to obtain a recliner and are shipping it out in 24 hours! I could not believe how helpful, fast and efficient it was working with Iris and Modern Nursery. I would 100% recommend ordering any baby needs from here and if anything is to go wrong, they will do all they can to help you and your baby the best that they can! Thank you Iris and Modern Nursery, you have gained a lifelong customer!

To be honest, I was hesitant to order from Modern Nursery because of their “no returns” return policy. But in the end, I’m so glad that I did. They went above and beyond to make sure my order was delivered - it even came early. There were a few issues with the order (due to the manufacturer), and their customer service (Iris) was excellent in resolving the issues in a very timely manner. They communicated consistently, were responsive, respectful, and they really care about their customers. They kept in contact and were a pleasure to deal with. I highly recommend Modern Nursery!