Modern NurseryReviews of modernnursery.com

Outstanding customer service!

I ordered a glider for my daughter and it arrived with the pieces stripped. I thought it would be a long, drawn out process to get the order corrected. The response came within 24 hours. A new glider was shipped and will arrive today. Communication was consistent and clear. Could not have asked for any better customer service.

The Modern Nursery customer service team is unlike any other! It is hard to find good customer service these days, but WOW does Modern Nursery know how to take care of their customers. They went above and beyond addressing my issue. Their communication was thorough and frequent, they gave me necessary updates and solved the problem promptly and kindly. Truly appreciate this company and their team!

Very prompt in responding and very accommodating…courteous on every request.

I received my baby’s dresser in the mail and a piece of the dresser had something wrong, I emailed Modern Nursery and they were very quick to respond, worked with me to get me a new part. Great communication and customer service. The overall quality of the dresser and changing tray are great. I would recommend to friends, family, and others!

A lot of furniture I ordered was on backorder (nothing modern nursery can control, of course). Because the estimated ship dates were all over the place, I was constantly checking in with customer service. My friend, Millie, in customer service was very consistent in answering my messages PROMPTLY and was always able to answer my questions (usually with great news). I've had a great customer experience with Modern Nursery that I would recommend over and over especially over the big box stores that have horrible customer service.

Best customer experience ever. They are so communicative, responsive and helpful. Milena in particular is extraordinary at problem solving, especially when faced with wild supply chain delays. The personalized care and attention to each individual customer is what sets this company and its employees apart!

Best customer service I have ever received. I ordered a dresser that had many manufacturing issues. Sasha went to bat for me with the manufacturer and did not stop until I was 100% satisfied. She was so easy and polite to work with and keep me updated along the way. She made what could have been a very stressful and tiring process much easier. Thank you, Sasha!!!!