Denise in P.
Internet seller Modern Mint does not “have your back”
If I could have written this review without having to select any rating star, I would. I ordered the Foam King pressure washer; shipped from China. Didn’t come with the pictured extension rod; upon sending request to Modern Mint (seller) informing them it was missing, seller requested a photo of item as received, which I sent still inside unopened clear packaging, plus the pictures from their own website showing the extension rod. They replied they would check with the warehouse; 4 weeks later with no response, I emailed them requesting a return label; their response to that was they don’t pay for return shipping, back to China (which was expected to cost almost half the price of the item itself!), and if I wanted them to process a refund immediately, I would need to send them photographic proof of the item and the return shipment. I think they do that on purpose, figuring most people know the difference wouldn’t be worth the expense of returning the item. Very disappointing to read on their website that they “have your back” when in reality, they do not. I would not buy anything from Modern Mint due to their poor customer service and being unhelpful in responding in the first place and then simply instructing me to ship the item back to China.



