Modern Bath HouseReviews of modernbathhouse.com

Product delivered as advertised.

Sink was exactly as described. The first sink was broken when it arrived and Modern Bath had a no hassle exchange policy, it was a very fast turn around.

The vanity came in undamaged and it is beautiful. The quality is better than I expected, slow close doors and drawers and the paint finish is first class. Modern Bath House We Appreciate you and will reorder another for our master bathroom. Sincerely James

TERRIBLE SERVICE!! MY ORDER STILL HASNT SHIPPED AND ITS BEEN OVER A MONTH. DONT EVERY BY ANYTHING FROM MODERN BATH HOUSE

Modern Bath House (MBH) - Terrible company; Terrible Customer Service. Ordered two "in stock" bathroom vanities for completion of bathroom renovation project. Credit account was immediately charged. Shipping "Tracking Number" provided by MBH has been inactive for two weeks. MBH never answers phone so I have been emailing back and forth with MBH for over a week. MBH represents that manufacturer has shipped and keeps telling me that the Tracking Number should be going live tomorrow. I have finally called the freight/trucking company which has advised that they never received any product from the manufacturer either addressed to me or bearing the "Tracking Number" provided. Not happy and losing confidence daily.

I had a horrible experience with Modern Bath House. I have ordered Virtu USA Midori 54 inch vanity on 11/20/2017. According the the website it was in stock and ready for shipment. The website also explicitly stated that: " it ships within a day or two. If the item is out of stock you will be immediately notified with alternative options, as well as the option to be refunded right away," After a week of waiting for delivery, I contacted Modern Bath House. There is no way to call them, the pre-recorded messages states that you need to send an email. I got a polite response with apologies and assurances that they will resolve the matter. Then nothing again.... After several emails initiated by me asking for status, on 12/5/2017 I got an email with shipping carrier and assurance that the order was shipped. No delivery. I emailed them again on 12/12/2017 asking for the status of shipment. The response was we don't know, contact Shipping Carrier Forward Air (!!!!). After waiting 30 min on hold, I finally got Forward Air representative on the phone. She took a tracking number and informed me that the package never made it to their dock, thus nothing to ship!!!! She told me to call the company again. Today is 12/20/2017 and I still don't even have an status of the item. None in the company seems to have any clue either. Here is their last email: "We apologize with this inconvenience. We’ve been tracking our shipments regularly and as per the website tracking of ForwardAir, the package was indicated as picked up. We are currently coordinating with Virtu USA and ForwardAir regarding the matter and we will resolve this for you as soon as possible." This was from yesterday, I send a request for update -- nothing!!! ORDER #3801 Horrible company, will never order anything from them again

Great vanity, terrific service, and unbeatable price. Could not be happier!

Packaging was great and love that it comes mostly assembled. Easy service and they even called us to make sure everything was good after was delivered. Great service.